Organizational behavior
Teeya Clarke
OB Chapt. 4 Review
November 6, 2013
1. What is the difference between emotions and moods? What are the basic emotions and moods? Emotions are feelings directed towards someone, while moods are less emotions that rise without specific reasoning. Basic emotions varies by culture, but are wonder, love, hatred, desire, joy and sadness
2. Are emotions rational? What functions do they serve? Emotions are critical to rational thinking, and they require thinking in order for people to gather important information about the world around us.
3. What are the sources of emotions and moods? Personality, Stress, weather, social activities, sleep, age, sex,
4. What impact does emotional labor have on employees? Emotional labor would have a negative effect on employees because they would have to act a certain way when they feel another.
5. What is affective events theory? What are its applications? It’s a model that suggest workplace events cause emotional reaction on the part of employees, which influence workplace behavior. The applications are work environment, work events, personal dispositions, emotional reactions, job satisfaction and job performance
6. What evidence for and against the existence of emotional intelligence? Evidence for EI includes intuitive appeal, criteria that matters and it’s biologically based. Evidence against EI are researchers don’t agree on definitions, EI can’t be measured, considered nothing but personality with a different label.
7. What are some strategies for emotion regulation and their likely effects? Thinking about pleasant things, suppressing negative thoughts, distracting yourself and engaging in relaxation techniques. These techniques will help a person to calm themselves down.
8. How do you apply concepts about emotions and moods to specific OB issues? By remaining positive and apply different strategies within the workplace such as showing employees appreciation, and grouping positive
OB Chapt. 4 Review
November 6, 2013
1. What is the difference between emotions and moods? What are the basic emotions and moods? Emotions are feelings directed towards someone, while moods are less emotions that rise without specific reasoning. Basic emotions varies by culture, but are wonder, love, hatred, desire, joy and sadness
2. Are emotions rational? What functions do they serve? Emotions are critical to rational thinking, and they require thinking in order for people to gather important information about the world around us.
3. What are the sources of emotions and moods? Personality, Stress, weather, social activities, sleep, age, sex,
4. What impact does emotional labor have on employees? Emotional labor would have a negative effect on employees because they would have to act a certain way when they feel another.
5. What is affective events theory? What are its applications? It’s a model that suggest workplace events cause emotional reaction on the part of employees, which influence workplace behavior. The applications are work environment, work events, personal dispositions, emotional reactions, job satisfaction and job performance
6. What evidence for and against the existence of emotional intelligence? Evidence for EI includes intuitive appeal, criteria that matters and it’s biologically based. Evidence against EI are researchers don’t agree on definitions, EI can’t be measured, considered nothing but personality with a different label.
7. What are some strategies for emotion regulation and their likely effects? Thinking about pleasant things, suppressing negative thoughts, distracting yourself and engaging in relaxation techniques. These techniques will help a person to calm themselves down.
8. How do you apply concepts about emotions and moods to specific OB issues? By remaining positive and apply different strategies within the workplace such as showing employees appreciation, and grouping positive