Organizational Beh.

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Stephen P. Robbins
—San Diego State University

Timothy A. Judge
—University of Notre Dame

PEARSON
Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo

Preface 22

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1 What Is Organizational Behavior? 3 7
The Importance of Interpersonal Skills 38 What Managers Do 39 Management Functions 40 • Management Roles 40 • Management Skills 42 • Effective versus Successful Managerial Activities 42 • A Review of the Manager's Job 43 Enter Organizational Behavior 44 Complementing Intuition with Systematic Study 45 Disciplines That Contribute to the OB Field 47 Psychology 48 • Social Psychology 48 • Sociology 48 • Anthropology 48 There Are Few Absolutes in OB 48 Challenges and Opportunities for OB 49 Responding to Economic Pressures 49 • Responding to Globalization 50 • Managing Workforce Diversity 52 • Improving Customer Service 52 • Improving People Skills 53 • Stimulating Innovation and Change 54 • Coping with "Temporariness" 54 • Working in Networked Organizations 54 • Helping Employees Balance Work-Life Conflicts 55 • Creating a Positive Work Environment 56 • Improving Ethical Behavior 56 Coming Attractions: Developing an OB Mode! 57 An Overview 57 • Inputs 58 • Processes 59 • Outcomes 59 Summary and Implications for Managers 64 Self-Assessment Library How Much Do I Know About Organizational Behavior? 38 M y t h or Science? "Most Acts of Workplace Bullying Are Men Attacking Women" 46 An Ethical C h o k e Can You Learn from Failure? 58 glOBalization! Does National Culture Affect Organizational Practices? 64 Point/Counterpoint Lost in Translation? 65 Questions for Review 66 Experiential Exercise Workforce Diversity 66 Ethical Dilemma Jekyll and Hyde 67 Case Incident 1 "Lessons for 'Undercover' Bosses" 68 Case Incident 2 Era of the Disposable Worker? 69

CONTENTS

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Diversity in Organizations 7 3
Diversity 74 Demographic Characteristics of the U.S. Workforce 75 • Levels of Diversity 76 • Discrimination 76 Biographical Characteristics 73 Age 78 • Sex 80 • Race and Ethnicity 82 • Disability 82 • Other Biographical Characteristics: Tenure, Religion, Sexual Orientation, and Gender Identity 84 Ability 86 Intellectual Abilities 86 • Physical Abilities 89 • The Role of Disabilities 90 Implementing Diversity Management Strategies 90 Attracting, Selecting, Developing, and Retaining Diverse Employees 90 • Diversity in Groups 92 • Effective Diversity Programs 92 Summary and Implications for Managers 94 ^V^lvj Self-Assessment Library What's My Attitude Toward Older People? 74 M y t h or Science? "Dual-Career Couples Divorce Less" 81 A n Ethical Choice Religious Tattoos 85 glOBalizationl Images of Diversity from Around the Globe 88 Point/Counterpoint Men Have More Mathematical Ability Than Women 95 Questions for Review 96 Experiential Exercise Feeling Excluded 96 Ethical Dilemma Board Quotas 96 Case Incident 1 The Flynn Effect 97 Case Incident 2 Diversity at Work:.Nestle Malaysia 98

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Attitudes and Job Satisfaction 1 3 0
Attitudes 104 What Are the Main Components of Attitudes? 104 • Does Behavior Always Follow from Attitudes? 106 • What Are the Major Job Attitudes? 107 Job Satisfaction 112 Measuring Job Satisfaction 113 • How Satisfied Are People in Their Jobs? 114 • What Causes Job Satisfaction? 115 • The Impact of Satisfied and Dissatisfied Employees on the Workplace 118 Summary and Implications for Managers 122 Self-Assessment Library How Satisfied Am I with My Job? 104

CONTENTS

A n Ethical Choice Do Employers Owe Workers More Satisfying Jobs? 108 giOBaiization! Culture and Work-Life Balance 110 |)T(10) Self-Assessment Library Am I Engaged? 112 M y t h or Science? "Favorable Job Attitudes Make Organizations More Profitable" 117 Point/Counterpoint Employer-Employee Loyalty Is an Outdated Concept 121 Questions for Review...
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