Operation Management Kfc

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OPERATION MANAGEMENT

INTRODUCTION:

KFC is one of the largest franchise company. One of the branch of KFC

consists of 100 employees. This business report critically underpin the issues

which emerge during the processes, designs and supply chain of the business. It

will also unveil that how can KFC become the market leader and gain the

competitive advantage over all the rivals. It also reveal that brand name like KFC

can increase the productivity, market share avoid wastage. How can it become

the cost effective specially, in this highly competitive environment.

RESEARCH METHODOLOGY:

According to the (Mintzberg, 2008) KFC has an open system and highly divisional organization. This, information flows from top to bottom

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OPERATION MANAGEMENT

and vice versa. While, Mintzberg(G.Jones, 2010) proposed a model and Mintzberg suggested that middle manager mostly perform more than one task. Further, transferring precious data from operational core to CEO. Henceforth, with the help of techno-structure number of processes run smoothly and achieve goal of organization.

However, (according, organizational analysis writer, 2010) company cannot reach to certain specific strategic fits. IF the company has loopholes either in operations or in the process design. In the case of KFC, which is dealing with some serious issues which which had done a coleteral damage both intrinsic and extrinsically. For example, firstly obsolete software application for small SME. Secondly, less focus on becoming “Order Qualifier” and “Order winner”(Slack, 2008).

According to the (Krajewski L.J, et. al 2010) loose operational strategy and health safety issues leaving customers no option to attract towards rivals. In addition to this, as (Krajewski L.J et. al 2010). Further, the problems of KFC can be analyzed with the help of fish bone diagram:

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OPERATION MANAGEMENT

According to the (Krajewski L.J, et. al 2010) loose operational strategy and health safety issues leaving customers no option to attract towards rivals. In addition to this, as (Krajewski L.J et. al 2010). Further, the problems of KFC can be analyzed with the help of fish bone diagram which is shown as above:

Taken from (Slack. N, 2008) operation process management. As this diagram shows numerous causes and effects of wrong software application. In addition to this Pareto Chart for KFC can be seen as follow in figure 1.2

PROCESS FAILURE TALLYTOTAL

A. Power failure xxxxxx 50

B. sudden shutdown of system xxxxxxxxx 70

C. Unskilled Staff xxxxxx 5

D. Low Communication skill xxxxxx 7

TOTAL 132

Fig 1.2

PARETO CHART:

According to (Krajewski L.J, et.al 2010) “The systematic design, direction and control of processes that transform inputs into services and products for internal, as well as external customers”. Economist 1906, Pareto (80/20 rule, Slack 2010) says “80% inputs gives 20% of output”. As above figures clearly shows the number of production shifts figure varied with number of delivery delays. Above checklist of KFC shows the number of process failures

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Operation Management

causes delays in the delivery. Further, Fig1.2 shows the percentage of charity defects in each process.

While, in the 3rd step, a vital problems has comes up which is the low voltage of power makes adverse effect on the productivity. In the final step number of shifts figures varied with number of delivery delays. The rationale behind the whole mess is the...
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