Preview

OJT procedure form

Satisfactory Essays
Open Document
Open Document
438 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
OJT procedure form
university of the east, college of business administration

A STUDY ON THE NEED TO PROVIDE AN EXCLUSIVE LIBRARY FOR THE COLLEGE OF BUSINESS ADMINISTRATION

A Research Proposal Submitted to the Faculty of College of Business Administration of the University of the East

In partial Fulfillment of the Degree Bachelor of Science
In Business Administration
Major in Financial Management

Submitted by
Aguilar, Camille
Ingoy, Marvin
Matignas, Diana
Ordinaria, Jeff
Trinidad, Nestle
Villaruel, Miguel
Statement of the Problem
This research generally aimed to analyze the financial and economic status of the selected call center agents from different companies
Specifically, it concerns the following problems:
a. Is the intellectual competitiveness of a call center agent suitable with their financial and economic condition?
b. How does academic degree affect a call center employee's salary and wages?
c. What will be the costs of having a call center job with a stable payoffs but static schedules?
d. Does a call center agent's salary satisfy the demands of their job?
Does the risk connected with being a call center employee match the salary and other benefits given by their employers?

Objectives of the study This research primarily focuses on the following objectives 1. To determine the capacity of the employer in their financial stability. 2. To identify their economic status in the society 3. To differentiate financial and economic status in determining employer’s capability.

Significance of the Study
This study is significant to the following:
To the Call Center Agents, who will be the subject of the study and the one who will provide information regarding the topic
To the Students, or future researchers who will soon conduct the same research and can use this study as a reference,

Scope and Delimitation
The researches limited the study 30 call center agents in different departments of randomly

You May Also Find These Documents Helpful

  • Good Essays

    Almost every business have procedures how to answer or receive telephone calls. When the person is answering the phone is automatically responsible for positive or negative reputation of the business, that's why is very to follow those procedures promptly to achieve a professional standards.…

    • 765 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Cmgt/410 Project Proposal

    • 712 Words
    • 3 Pages

    It is important to have a specific space designated for the call center. This area would be placed away from high traffic areas in the building. It should be in an area that will not be affected by interference from the typical day-to-day work of others. Second, agents will utilize a multi-line phone systems and headset. Multi-line phone systems are important for call monitoring and the ability to conference…

    • 712 Words
    • 3 Pages
    Good Essays
  • Good Essays

    1) The attraction of the call center industry to locate in India can best be explained by…

    • 2807 Words
    • 12 Pages
    Good Essays
  • Satisfactory Essays

    Nt1330 Unit 9 Final Paper

    • 381 Words
    • 2 Pages

    It is my opinion that the local libraries are not pure public goods. They are considered a common-pool goods which have a public characteristic and exclusion is non-feasible with competing and exhaustive use because when used it becomes unavailable to others. In its natural state may not be valuable to others, but when used it becomes valuable to the others when used (Mikesell, 2014).…

    • 381 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    NVQ2 Assessment 2

    • 3452 Words
    • 14 Pages

    Businesses have policies how to answer and make call. When receiving call we might wait for certain number of rings to answer the call, we should answer it by introducing the company name and my name. We should identify the caller’s name and his needs. We would give the caller the best help as we can. We might answers colleague’s extensions if they are not answering.…

    • 3452 Words
    • 14 Pages
    Good Essays
  • Powerful Essays

    Simul8 Report

    • 1272 Words
    • 6 Pages

    The aim of the assignment was to find a staffing solution for a call centre with two types of calls (1, 2) and three types of agents, two of which specialists (agent 1 and agent 2) and a generalist (agent 3) who handles both types of calls on two types of days- Heavy 1, with more type 1 calls and Heavy 2, with more type 2 calls. The staffing solution should meet two performance constraints:…

    • 1272 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    Callaghan and Thompson

    • 10910 Words
    • 44 Pages

    Call centres represent important new forms of work; both in terms of the increasing size of the sector and number of employees (Datamonitor, 1998) and through…

    • 10910 Words
    • 44 Pages
    Powerful Essays
  • Satisfactory Essays

    Since the implementation of the ‘Do Not Call Implementation Act,’ there are some evidence that calls have declined, ‘from 2006 to 2010, the number of call centers is estimate to decline by 2.8 percent to 55,300 from 2006 to 2010 by 2.8 percent,’ (Srivastava, Fontenot, & Stroup, 2009,) based on the number of call center estimated.…

    • 418 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    NHS Direct Call Centre

    • 1824 Words
    • 8 Pages

    Call centres, otherwise called Customer Interaction Centre is a place which is occupied with accepting and transmitting an expansive number of data, backings and request from clients by means of phone. Call centres are developing rapidly, also are…

    • 1824 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    This report has been written as part of the academic requirements of the Master of Business Administration.…

    • 4214 Words
    • 22 Pages
    Powerful Essays
  • Best Essays

    Quantitative Article

    • 2982 Words
    • 19 Pages

    research method for the study was appropriate because it identified a relationship between two variables: the customer service…

    • 2982 Words
    • 19 Pages
    Best Essays
  • Powerful Essays

    Call Centre Case Solution

    • 1292 Words
    • 6 Pages

    In May 2009, Esther Ching is three months into her role as manager of the complaints section of a call centre, located in India. The call centre is owned and run by M-Tel, a Malaysian telco company. Her section handles all billing complaints and service difficulties. The main products are landlines, mobile telephones and internet access. She is required to present a report about the performance of her section, as part of the regular performance review. In the original job description her role was to “control the total costs of the complaints section while maintaining an excellent level of service to our customers likely to ensure long term return business.” The main cost is the hourly labour costs of the over 300 consultants employed in her sections. The consultants range in experience from a few months to three years. To a very large extent, consultants can be rostered on and off to match the busiest periods of incoming calls, in three hour blocks. There are roughly equally numbers of males and females, though nearly all consultants are between 20 and 40 years of age. Esther wants to obtain a snapshot of how customers react to their experience with the complaints centre as well as the efficiency of the consultants in dealing with complaints. Problem Background The complaints section of the call centre has been operation since late 2006. Prior to that date, this function was outsourced and the call centre only handled sales. Customers are often confused about the details of their M-Tel bills, especially during the first few months of their contracts. The level of confusion is not helped by the high turnover of sales staff who sometimes fail to properly explain the terms of a new contract and can send customers to inappropriate contracts for their specific needs. Customers reach the complaints section of the call centre of M-Tel through an electronic management system (EMS) that sorts the…

    • 1292 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    A Report submitted towards partial fulfillment of the reqirement of Degree of Master of Business Administration…

    • 18084 Words
    • 73 Pages
    Good Essays
  • Satisfactory Essays

    The significance of the study is to be able to give emphasis as to why the rate of turnover in the call center industry is high. The group will only focus on the causes and the effects of attrition in the said industry. The study would serve as a guide and would be of great help to call center organizations in maintaining employees in their company. Furthermore, the study would be able to show the importance of the call center industry in the city of Manila.…

    • 980 Words
    • 4 Pages
    Satisfactory Essays
  • Powerful Essays

    According to Casse and Banahan (2007), the different approaches to training and development need to be explored. It has come to their attention by their own preferred model and through experience with large Organisations. The current traditional training continuously facing the challenges in the selection of the employees, in maintaining the uncertainty related to the purpose and in introducing new tactics for the environment of work and by recognizing this, they advising on all the problems, which reiterates the requirement for flexible approach.…

    • 14866 Words
    • 60 Pages
    Powerful Essays