Many of the plant workers are given tasks that they have to do in order to ensure that each customer gets their product as soon as possible. However, in the offices, the approach used is staff authority as there are many different tasks which need to be accomplished, therefore many of the lower levels of staff are advised on what needs to be done first in order to keep the offices running as smoothly as possible. The delegation of authority within this company can be defined as decentralization as many of the employees who are closest to the problem which has been raised are given the authorization to make the decisions necessary to solve the problem. Through this approach NSC has encouraged the development of the capabilities of its employees in all departments, which in turn has lead to much faster decision making as well as customers being highly
Many of the plant workers are given tasks that they have to do in order to ensure that each customer gets their product as soon as possible. However, in the offices, the approach used is staff authority as there are many different tasks which need to be accomplished, therefore many of the lower levels of staff are advised on what needs to be done first in order to keep the offices running as smoothly as possible. The delegation of authority within this company can be defined as decentralization as many of the employees who are closest to the problem which has been raised are given the authorization to make the decisions necessary to solve the problem. Through this approach NSC has encouraged the development of the capabilities of its employees in all departments, which in turn has lead to much faster decision making as well as customers being highly