SPC 1017 TR11
18 oct. 2012
Nonverbal Communication in the World of Business
Communication that is neither a written nor a spoken language that creates a meaning is known as Nonverbal communication. According to bizmove.com, “People tend to believe actions more than words.” Movies first started without any audio, so the actors and actresses used different kinds of nonverbal communication to convey messages they were trying to get across, for example, Charlie Chaplin movies. Nonverbal communication plays an important role in everyday society and in the business world. Nonverbal ways of communication include facial expression, gestures, touch, paralinguistics (voice), body language, eye contact, and appearance. Facial expressions play a big role in nonverbal communication. First, facial expressions are used to emphasize specific words or phrases when people are talking. According to Susan Heathfield, “No matter your position at work, improving your skill in interpreting nonverbal communication will add to your ability to share meaning with another person” (Heathfield). In a business industry, when an employer is looking to hire someone, the employer would usually see how the future employee reacts in various situations. Expressions such as a smile, a yawn, and a frown are all portraying a message. When two people are having a conversation, they exchange expressions. Most of the expressions exchanged convey the same messages even if both parties are not from the same culture. Many Asian cultures try not to use facial expressions very often. On average, too much smiling is not good and is considered a sign of shallowness. Gestures are the next important role in nonverbal communication. Next, Gestures are similar to facial expressions they can tell you a lot of things about a person. According to Kendra Cherry, “Deliberate movements and signals are an important way to communicate meaning without words” (Cherry). Some of the most...