Nonverbal Communication In Health And Social Care

Nonverbal communication is communication which isn’t verbal, it is also cues which people follow to interpret a message. This contains different factors such as posture which gives indication of how they are feeling. For example if a person is slouching or got their arms folded this could mean they are not interested or not listening. Facial expressions again can tell their emotions. For example if a person is frowning then this missed they are displeased. This can be interpreted both wrongly and correctly. Eye contact is important so they can tell that they are being listened too. People prefer it if they are looked in the eyes when been spoken to. This is because it shows that the other is interested in what they are saying and also it shows
For example a leaflet, letter or appointment cards. These are all ways which communication can be written. An example of this in health and social care is a receptionist sending a client a letter telling them their appointment has been changed or cancelled. And advantage of this type of communication is it can be done 24/7, it can be formal or informal and also it can be sent in different forms/ways to suit the person receiving the communication. Although a disadvantage to this is it can be a slow process for the communication to be received.
Oral communication is where it is spoken. For example face to face appointments, triage phone calls and choose and book service. This type of communication occurs most of the time in health and social care. An example of this is a professional telling or talking to a client about how they are feeling. An advantage of oral communication is it is quicker than sending a letter for example, although the disadvantage is the person has to be near to communicate this way. Also the wrong oral could be used or it could be hard for the receiver to
Firstly the idea occurs. This is where you decide on what message to send. Problems occur here such as not know what to send or how to send it. Next the message is coded. The form of communication is decided and the form of language based upon the receiver. This can cause problems if the wrong language is used, for example informal or formal. The message is then sent. Problems can happen here such as wrong media choice. The message is then received. Body language is used to get clues on what they are thinking or feeling and to show emotions. The problems which can occur here are body language can be used or interpreted incorrectly. The message is then decoded. The receiver interprets the message, problems are if the receiver doesn’t understand what has been said. And this can cause them not been able to respond. The message is then understood/ decoded correctly, and then listens to the response and the cycle starts again. This type of communication is used in health and social setting between clients or colleagues, or between professionals and