Nfc Enabled Tablets as Point of Sale Devices

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Milestone Project Part 1
Milestone Project Part 1

UOIT
BUSI 3040
Information Systems
Prof. Percival, Prof. Marsh
Due: Monday January 28, 2013
1/28/2013
UOIT
BUSI 3040
Information Systems
Prof. Percival, Prof. Marsh
Due: Monday January 28, 2013
1/28/2013
Section 4 - Group 6
Enhancing the customer experience by using Near Field Communication and tablets in retail stores

Section 4 - Group 6
Enhancing the customer experience by using Near Field Communication and tablets in retail stores

The industry that our information system (IS) will focus on is retail. The information system that we will implement will be concentrating on making customer experiences better through near field technology (NFC) by using tablets. The retail industry is defined as selling consumer goods and related services through stores to the general public. This can be done in many ways using these two systems together. Near field communications, uses radio signals to communicate with people. NFC is a short range wireless Radio Frequency Identification (RFID) signal, similar to Bluetooth, which transmits signal (or information) to a receiver within range. For example, by using NFC equipped tablets at store check-outs many customers can use their electronic wallet to pay or even give store associates devices to make a sale on the spot rather than at a check-out. Also, we could connect other systems as we would with Bluetooth but it will become easier with NFC. To implement this system we will need partner companies and mobile carriers to push this technology further. In conjunction stores will adopt this technology making it the new form of payment and technology to use in the marketplace. By taking the current systems that we have now and modifying it to integrate NFC and at the same time adding new features, we can ensure a better experience than most retailers. That can help make our customers experience better while generating more revenue and cutting costs. Reducing the amount of hardware will have high initial cost upfront but it will require less people to maintain this new technology. Instead of a full self-checkout there will be a tablet, a scanner, and a printer for receipts. After implementation, our system will take existing procedures and make them cost effective, efficient, and improve the shopping experience of our customers. The information system used in the retail industry right now is classified as Retail Information Systems (RIS). This IS provides retail intelligence and card payments that are made by customer. The IS gets its information from the global market that may have considered certain aspects unavailable, this could include the thought of putting customers in control of payments through technology whether it is pre-paid payments or point of sale payments. An example of this system would be the point of sales solutions (POS Solutions), these are also known simply as Interact or Debit machines. The type of system we would like to use is tablets integrated with Near Field Communication (NFC). This would relate to the current IS because consumers can still use this as payment method; with tablets in retail stores consumers will be able to use tablets to pay at the point of sale. It will be less time consuming because customers would not have to take time to insert a form of payment, they could use the tablets to scan their cards and be on their way. It will be quicker and easier and when stores are busy this will help in making the lines move faster. An example of places in the retail industry that already use this would be Starbucks and restaurants in downtown Toronto called E11even and 7numbers. Starbucks doesn’t use their own tablets but they have a machine that scans a barcode on their consumers own device (tablet, phone or iPod). With this machine it is a lot easier for customers to pay because they have to load money on it, this way customers don’t spend time looking for change to pay causing...
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