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Mobile Banking in Bangladesh

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Mobile Banking in Bangladesh
Title of study: M-Commerce situation in context of Bangladesh and a study of present situation of mobile banking service implementation in various banks in Bangladesh as an m-commerce service.

Table of Contents Pages
1. Introduction 4
2. Background of Mobile Banking 4
3. Objectives of the study 4
4. Methodology of the study 4
4.1. Location/Geographic Coverage 5
4.2. Types of Respondents 5
4.3. Research Design 5
4.4. Sources of Data 5
4.5. Questionnaire Type and Responses 5
4.6. Sampling Method 6
4.7. Research instrument 6
4.8. Period of Data Collection 6
4.9. Data Collection and Accuracy of Data 6
5. Result and Findings 6
5.1. Heard about Mobile Banking 6
5.2. Dutch-Bangla Bank Limited 6
5.3. Features/Services of DBBL Mobile Banking 7
5.4. BRAC Bank Limited 7
5.5. Features/Services of bKash Mobile Banking 8
5.6. Features 8
5.7. Interest to Use 9
5.8. Takes Time by Mobile Banking than Traditional Banking 9
5.9. Time Saving 9
5.10. Cost 9
5.11. Trust Worthy 9
5.12. Use 9
6. Prospect of mobile banking in Bangladesh 10
7. Suggestion to other to use the system 10
7.1. Make Life Easier 10
7.2. Security 10
7.3. Speedy Process 11
7.4. Class of People 11
8. Problems Encountered in Collecting Data 11
9. Network Architecture of Mobile banking System 11
10. Conclusion 12

1. Introduction
Few research have been done about mobile banking current situation in Bangladesh and future opportunities of mobile banking for ensuring the efficient digital service to all levels of people in Bangladesh including who are outside of banking service. No extensive research has been done so far.
Mobile banking refers to a client-server system that is specifically designed for mobile devices, allowing banking customers to use handheld devices to access their accounts, pay bills, authorize fund transfers, or perform other


References: Ahmed, S. M. Sohel, and Asaduzzaman, Md. (2011), ‘‘Consumer Choice Behavior towards Mobile Phone Operators in Bangladesh’’ -Journal of Arts, Science & Commerce, ■ Vol. – II, pp. 30-39 Al-Akhras T Mousa,Al-Saiyeed Rizik,Alian Marwah and Qwasmi Doaa:Innovative Secure Mobile Banking Services,2011, p.195. Al-Ashban, A.A. & Burney, M.A. (2001), “Customer adoption of tale-banking technology: the case of Saudi Arabia”, International Journal of Bank Marketing, 19 (5), pp. 191-200.
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