Mkt/571 Week1

Topics: Airline, Avianca, Customer service Pages: 3 (646 words) Published: February 4, 2013
Week 1 Individual Assignment

Classic Airlines and Marketing

Liza Smith


January 14, 2013
Nita Bergmann

Classic Airlines and Marketing

Classic Airlines is the fifth largest airline company in the world. Similarly to the competitors it is suffering from high fuel costs, resulting in lower profits. Many companies dropped number of flights (with the net result of raising passenger load factors and efficiency on remaining flights), raised prices, developed very large revenue streams from checked baggage fees and other charges, and kept very tight lid on all controllable expenses (University of Phoenix Library, 2013). This way the airline companies minimized the expenses and raised the revenue. The heel of Achilles for Classic Airlines is the partial booked flights. That is why that the good planed marketing strategy is critical to its success. The attraction of the larger customer segment will raise the demand on the company’s products. The higher flight occupancy rate will lower the expense costs for the company.

The Marketing Products
Marketing deals with identifying and meeting human and social needs. One of the shortest definitions of marketing is “meeting needs profitably (University of Phoenix Library, 2013)”. The management of the company needs to take in the consideration that there are different customer segments with different expectations. Some of them are interested in low prices while another’s are concerned with the quality of the service. In this scenario Classic Airline offers customers service of delivering them from one destination to another. The great way of attracting customers in service providing companies is to create the extraordinary experience. In this case the company can retrain the employees to provide its customers the exceptionally friendly customer service. Classic Airlines can always increase its revenues from additional fees such as charges for checked...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • MKT 571 WeeK 3 Quiz Essay
  • Essay on Mkt 571
  • MKT 571 Essay
  • MKT 571 Final Exam Essay
  • MKT 571 Quizzes week 1 6 Essay
  • MKT 571 Week 6 Final Exam NOTES Essay
  • MKT 571 week 4 team d Essay
  • MKT 571 Week 3 Essay

Become a StudyMode Member

Sign Up - It's Free