Mcdonalds
ASSESSING THE QUALITY OF E-COURSES
Jeanne Schreurs ,Universiteit Hasselt, Belgium ,Rachel Moreau, Universiteit Hasselt, Belgium
Abstract
The EFQM model of quality management is a universal model and is applied in this paper in the school context for the organisation of e-courses. We identified some quality criteria in this EFQM school quality model. We defined a simplified e-learning EFQM model supporting the evaluation by the learner. Based on it a questionnaire has been structured that can be used for the evaluation by the learner.
1. Introduction: Quality management in e-learning
1.1. The organisation of e-learning
E-courses are organised by e-learning services companies, by a company’s training department and by educational institutes or schools /universities. 1.2. Quality of e-learning
It is challenging to support and enhance quality management in e-learning. The need for quality management in e-learning has risen since the use of e-learning has expanded. We have to find answers on the following questions: how is quality defined, How can quality be assessed? The same principles apply to quality of e-learning as in the quality of teaching and learning in general. However, there are some special characteristics in e-learning that need to be specified. Quality management has to cover the teaching and learning, including the organization of the learning process, the learning content and the pedagogical and technical support for e-learning including equipment and facilities. Quality criteria have to be defined for those areas.
2. The EFQM Excellence Model of total quality management
The EFQM Excellence Model is a practical tool to help organizations do this by measuring where they are on the path to excellence, helping them understand the gaps and then stimulating solutions. The EFQM Excellence Model is a non-prescriptive framework based on 9 criteria. Five of these are 'Enablers ' and four are 'Results '. The 'Enabler ' criteria cover what an
Jeanne Schreurs ,Universiteit Hasselt, Belgium ,Rachel Moreau, Universiteit Hasselt, Belgium
Abstract
The EFQM model of quality management is a universal model and is applied in this paper in the school context for the organisation of e-courses. We identified some quality criteria in this EFQM school quality model. We defined a simplified e-learning EFQM model supporting the evaluation by the learner. Based on it a questionnaire has been structured that can be used for the evaluation by the learner.
1. Introduction: Quality management in e-learning
1.1. The organisation of e-learning
E-courses are organised by e-learning services companies, by a company’s training department and by educational institutes or schools /universities. 1.2. Quality of e-learning
It is challenging to support and enhance quality management in e-learning. The need for quality management in e-learning has risen since the use of e-learning has expanded. We have to find answers on the following questions: how is quality defined, How can quality be assessed? The same principles apply to quality of e-learning as in the quality of teaching and learning in general. However, there are some special characteristics in e-learning that need to be specified. Quality management has to cover the teaching and learning, including the organization of the learning process, the learning content and the pedagogical and technical support for e-learning including equipment and facilities. Quality criteria have to be defined for those areas.
2. The EFQM Excellence Model of total quality management
The EFQM Excellence Model is a practical tool to help organizations do this by measuring where they are on the path to excellence, helping them understand the gaps and then stimulating solutions. The EFQM Excellence Model is a non-prescriptive framework based on 9 criteria. Five of these are 'Enablers ' and four are 'Results '. The 'Enabler ' criteria cover what an
References: 1. K.Ahaus, F.Diepman: “Balanced scorecard & INK management tool”, Kluwer 2005 2. CEDEFOP(2004): “Innovative practices in e-learning” 3. A.M.Husson, B.Merison, J.Schreurs, E.Morin, H.Van Heysbroeck: “European self-evaluation tool for e-learning: an ongoing focus on quality and customer’s needs” in Proceedings of the 11th Int. Conf. On technology supported Learning& Training: Online EDUCA Berlin Nov29-Dec 2, 2006. page 466-469; ISBN 3-9810562-3-X 4. N.K.Parker: “Quality delimna in online education”, in Anderson, Terry & Fathi Elloumi(eds) Theory and Practice of online learning. Athabasca University, Canada. 5. J.Schreurs, R.Moreau: “Presta Coach Performance Management and a balanced scorecard system PRESTA”, Proceedings of ECEC’2005 conference Toulouse April 11-13; ISBN: 90-77381-16-3; pages 49-56. 6. J. Schreurs, R.Moreau: “The EFQM self-assessment model in e-learning quality management.” In Proceedings of Conference EDEN2006 Wenen 15-17 June 2006. Pages 233-238; ISBN 963 06 0063 3 7. S.Ten Have: “Key managements model”. Financial Times Prentice Hall 2003. 8. www.efqm.org Authors Prof. Jeanne Schreurs Universiteit Hasselt Campus Diepenbeek, Agoralaan-Gebouw D, 3590 Diepenbeek jeanne.schreurs@uhasselt.be Rachel Moreau Universiteit Hasselt Campus Diepenbeek, Agoralaan-Gebouw D, 3590 Diepenbeek rachel.moreau@uhasselt.be