This test looks at individual behavior within an organizational setting. It examines the relationship of an individual’s personality, perceptions, motivation with the tasks assigned; groups interacted with, management and the dynamics of the organization. Topics include: historical roots of organizational behavior; individual differences; motivation and reinforcement; work stress; job design; group dynamics; leadership, power and politics; careers; performance appraisal; structure and design; technology; culture; communication; organizational change and development. (3 s.h.) MAN-311-TE or PSY-361-TE This is a two-hour examination in which you must answer 100 multiple-choice questions (worth 1 point each). A passing score is 60 out of 100 points. Here are the topics covered and their approximate importance on the test: I. INTRODUCTION (10%)
A. What is organizational behavior? B. Historical roots of organizational behavior II. INDIVIDUAL BEHAVIORAL DIFFERENCES A. Individual behavior differences B. Motivation and reinforcement C. Workplace stress III. ORGANIZATION CHARACTERISTICS A. Work design B. Organization structure IV. BEHAVIOR WITHIN ORGANIZATIONS A. B. C. D. V. (30%) (15%) (30%)
Group and team behavior Conflict and negotiation Leadership: fundamentals and changing concepts Power and politics (15%)
A. Decision-making B. Communications C. Organization change and learning Textbooks to help you prepare: Gibson, James, John Ivancevich and James Donnelly. Organizations: Behavior, Structure, Processes. Current edition. Boston: McGraw-Hill Moorhead, Gregory and Ricky Griffin. Organizational Behavior: Managing People and Organizations. Current edition. Boston: Houghton Mifflin
1. Concerning organizational cultures, a. b. c. d. 2. a strong culture is a more productive environment a weak culture is a more productive environment the specific culture that contributes to positive effectiveness is well known the stronger the culture, the more influential it is on employee behavior
Shared organizational values are a. b. c. d. unconscious, affective desires or wants that guide society's behavior influenced by international values different for the various components of a diverse work force a myth
Which of the following best explains why an employee behaves as s/he does? a. b. c. d. The environment is the most important consideration in understanding individual employee behavior. Both the environment and individual differences are important considerations in understanding individual employee behavior. Neither the environment nor individual differences are important considerations in understanding individual employee behavior. Employee personality and attitudes are primarily dictated by the environment.
Motivation is important to managers because a. b. c. d. it is a significant contributor to high performance it does not explain the differences in intensity of behavior it explains the differences in attitude and personality not all employees know how to use it effectively
Considering extrinsic rewards, a. b. c. d. money modifies behavior irrespective of the perceptions and preferences of the person being rewarded recognition is a powerful motivating reward for everyone upper management compensation is a strong incentive for lower-level employees to work harder benefits are usually based on longevity, not performance
In order from lowest to highest, what are Maslow's five classes of needs? a. b. c. d. Social—esteem—physiological—safety—self-actualization Physiological—safety—social—self-actualization—esteem Physiological—safety—social—esteem—self-actualization Self-actualization—esteem—safety—social—physiological
A lack of clarity concerning what will happen is referred to as a. b. c. d. temporal predisposition uncertainty negation
Employees with relatively weak higher-order needs are _______ concerned...