2. Situation Analysis:
A) Company History:
Warid Telecom takes pride in being backed by the Abu Dhabi Group, one of the largest groups in the Middle East and the single largest foreign investor group in Pakistan. It has a diversified business interest in the institutions that have enjoyed commercial success as a result of its strong financial resources and extensive management expertise. The Abu Dhabi Group's major investments are in the following sectors: Oil and Gas Exploration
Banking and Financial Services
With a capital expenditure of over US $500 million, Warid Telecom has been set up to provide a premium quality GSM service. Warid began its operations on May 23, 2005. In less than a year, we have a customer base of over 4.8 million and operate in over 110 cities across Pakistan, providing quality service to our customers.
Warid Telecom's vision is:
"To be the leading national communication provider with a strong international presence."
Warid Telecom's brand values include:
•Quality - We want to make a difference to people's lives. Our optimism is contagious. We are passionate about what we do and we have confidence in ourselves. •Simplicity - For us, clarity comes through simplicity. We recognize that we are people communicating with other people. We are always direct and easy to understand. •Innovation - We constantly look to do things differently and in a better way. We give color to all that we do. We are ready to push the boundaries and take risks. •Honesty - We are always open and honest. We say what we do and we do what we say. •Friendliness - We enjoy working and succeeding together by building close relationships. While we have a sense of purpose, we also have a sense of humor. We consider the needs both of our customers and of each other. Warid Telecom's aim is to be perceived not only as a telecommunication operator of voice services, but also as a universal provider of comprehensive communications services for both residential and business customers. We strive to provide optimum level of support and care through our highly skilled and motivated team of professionals and through maximum network coverage and connectivity.
Sheikh Nahayan Mabarak Al Nahayan:
His Highness Sheikh Nahayan Mabarak Al Nahayan - Member of the Royal Family of Abu Dhabi, Minister for Higher Studies and Chancellor of the University of Al Ain. His Highness Sheikh Nahayan Mabarak Al Nahayan is the Chairman of the Company and takes keen interest in the management of Warid Telecom. Sheikh Suroor Bin Mohammed Al Nahayan:
His Excellency Sheikh Suroor Bin Mohammed Al Nahayan - Chamberlain of the Royal Amiri Courts and Member of the Royal Family of Abu Dhabi. His Excellency Sheikh Suroor is the major shareholder of Abu Dhabi Commercial Bank, Abu Dhabi, UAE.
Warid is partners with some of the leading vendors in the telecom industry who help in providing the best and the latest network solutions for our businesses. These vendors include cellular giants Ericsson, Nortel, Siemens, Cisco and Huawei. Warid has pioneered in key technologies which include:
Custom-made network for Pakistan's environment
Congestion-free connectivity in all coverage areas
Rollout plan for extensive national populated coverage by 2006 Fully redundant network
Robust design catering to future needs
Future professional network (EDGE compatible and 3G upgraded with soft switch and media gateway architecture) State of the art IP based contact center and leading data center Launch of WiMax services across Pakistan by the end of 2005 with revolutionary 3.5 GHz...