Managing the Virus Hunters

Topics: Customer service, Customer, Management Pages: 3 (688 words) Published: February 4, 2013
Questions of Case Study:
Q1. Keeping professional’s excited about work that is routine and standardized and chaotic is a major challenge for Vincent Weafer. How could he use technical, human, and conceptual skills to maintain an environment that encourages innovation and professionalism among the virus hunters? Answer: Vincent Weafer’s applies following techniques that encourage innovation and professionalism among the virus hunters. 1-Firstly, he divided work into smaller and specialized groups to perform in much better way. 2-To attain professionalism he then focuses on efficient working. As the work keeps on moving and never stopped. Example When Santa Monica’s team finished, Tokyo took over, when Japanese team finishes this handed over to Dublin and then again back to Santa Monica. Q2. What management roles would Vincent is playing as he (a) had weekly security briefing conference calls with co-workers around the globe. (b) Assessed the feasibility of adding a new network security consulting service, or (c) Kept employees focused on the company’s commitments to customers? Answer: According to the conditions Vincent has played following roles respectively. (a) Vincent has played Interpersonal role as he worked as a figurehead, leader, liaison as he was obliged to perform number of duties he motivates and gathered many students and develop relations with them and also informational role as he act as a monitor, spokesman and a disseminator as he maintains personal contacts with others and by sharing stuff with them. (b) Vincent has approached towards Decisional role as he worked as a disturbance handler while gathering solutions for the problem and resource allocator while dividing the work in specialized groups and giving them tasks according to their nature of job. (c) Vincent played interpersonal role here as he worked as a figurehead while gathering everyone on same platform and then as a leader as he provoked his employees to...
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