Management Process and Organizational Behaviour

Only available on StudyMode
  • Download(s) : 135
  • Published : November 5, 2010
Open Document
Text Preview
[pic]

Q.1 Write a note on the managerial roles and skills.

ANSWER:

Management Roles are a complete set of behaviours within a business environment. Each role is different, thus spanning the variety of all identified management behaviours. When collected together as an integrated whole, the capabilities and competencies of a manager can be further evaluated in a role-specific way.Following are the three roles: 1. Informational roles

2. Decisional roles
3. Interpersonal roles
1. Informational roles:     In the course of performing informational roles, a manager acquires processes and communicates information. The three informational roles are: (a) Monitor: Duties include assessing internal operations, a department's success and the problems and opportunities which may arise. All the information gained in this capacity must be stored and maintained.eg.scan paper and reports,maintain interpersonal contacts. (b) Disseminator: Highlights factual or value based external views into the organisation and to subordinates. This requires both filtering and delegation skills.eg forwarding information to others, send memos,make phone calls. (c) Spokesman: Serves in a PR capacity by informing and lobbying others to keep key stakeholders updated about the operations of the organisation.eg holding board meetings,giving information to media. 2. Decisional roles: Important decision related to the management are taken. This role can be sub-divided in to the following: (a) Entrepreneur: Roles encourage managers to create improvement projects and work to delegate, empower and supervise teams in the development process.eg oraninsing strategy and review sessions to develop new programs. (b) Disturbance handler: A generalist role that takes charge when an organisation is unexpectedly upset or transformed and requires calming and support.eg adapt external changes,resolve confilts, take corrective steps during crises. (c) Resource Allocator: Describes the responsibility of allocating and overseeing financial, material and personnel resources.eg scheduling,requesting authorization,set priorities,budgeting (d) Negotiator: Is a specific task which is integral for the spokesman, figurehead and resource allocator roles.eg participating in union contract negotiations.

3. Interpersonal roles: The interpersonal roles are roles in which managers develop and maintain relationships. Interpersonal roles can be categorized under three sub-headings: (a) Figurehead: All social, inspiration, legal and ceremonial obligations. In this light, the manager is seen as a symbol of status and authority.eg greeting visitors,signing legal documents. (b )Leader: Duties are at the heart of the manager-subordinate relationship and include structuring and motivating subordinates, overseeing their progress, promoting and encouraging their development, and balancing effectiveness.eg performs all activites that involves subordinates. (c) Liaison: Describes the information and communication obligations of a manager. One must network and engage in information exchange to gain access to knowledge bases.external board meeting,maintain information links in and beyond the organization. 2 Management Skills

Following are the three essential management skills: technical, human, and conceptual. Technical skills: To perform a particular job ,knowledge and skill is required. Technical skills may be learned on the job by participating in training and vocational programs. Human Skill: Interpersonal skills deals with understaning others feelings ,issues, concerns and sentiments in a positive way. It is the ability to motivate others even in adverse situation, and communicate own feelings to others in a positive and inspiring way. Conceptual Skill: It is a skill to choose the best available option by critically analysing, diagnose a situation and then find the best solution of the given situation. It requires creative thinking and generating option.

Q.2 Discuss the methods of...
tracking img