Management Process and Organizational Behaviour

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Q.1 Write a note on the managerial roles and skills.


Management Roles are a complete set of behaviours within a business environment. Each role is different, thus spanning the variety of all identified management behaviours. When collected together as an integrated whole, the capabilities and competencies of a manager can be further evaluated in a role-specific way.Following are the three roles: 1. Informational roles

2. Decisional roles
3. Interpersonal roles
1. Informational roles:     In the course of performing informational roles, a manager acquires processes and communicates information. The three informational roles are: (a) Monitor: Duties include assessing internal operations, a department's success and the problems and opportunities which may arise. All the information gained in this capacity must be stored and paper and reports,maintain interpersonal contacts. (b) Disseminator: Highlights factual or value based external views into the organisation and to subordinates. This requires both filtering and delegation forwarding information to others, send memos,make phone calls. (c) Spokesman: Serves in a PR capacity by informing and lobbying others to keep key stakeholders updated about the operations of the holding board meetings,giving information to media. 2. Decisional roles: Important decision related to the management are taken. This role can be sub-divided in to the following: (a) Entrepreneur: Roles encourage managers to create improvement projects and work to delegate, empower and supervise teams in the development oraninsing strategy and review sessions to develop new programs. (b) Disturbance handler: A generalist role that takes charge when an organisation is unexpectedly upset or transformed and requires calming and adapt external changes,resolve confilts, take corrective steps during crises. (c) Resource Allocator: Describes the responsibility of allocating and overseeing financial, material and personnel scheduling,requesting authorization,set priorities,budgeting (d) Negotiator: Is a specific task which is integral for the spokesman, figurehead and resource allocator participating in union contract negotiations.

3. Interpersonal roles: The interpersonal roles are roles in which managers develop and maintain relationships. Interpersonal roles can be categorized under three sub-headings: (a) Figurehead: All social, inspiration, legal and ceremonial obligations. In this light, the manager is seen as a symbol of status and greeting visitors,signing legal documents. (b )Leader: Duties are at the heart of the manager-subordinate relationship and include structuring and motivating subordinates, overseeing their progress, promoting and encouraging their development, and balancing performs all activites that involves subordinates. (c) Liaison: Describes the information and communication obligations of a manager. One must network and engage in information exchange to gain access to knowledge bases.external board meeting,maintain information links in and beyond the organization. 2 Management Skills

Following are the three essential management skills: technical, human, and conceptual. Technical skills: To perform a particular job ,knowledge and skill is required. Technical skills may be learned on the job by participating in training and vocational programs. Human Skill: Interpersonal skills deals with understaning others feelings ,issues, concerns and sentiments in a positive way. It is the ability to motivate others even in adverse situation, and communicate own feelings to others in a positive and inspiring way. Conceptual Skill: It is a skill to choose the best available option by critically analysing, diagnose a situation and then find the best solution of the given situation. It requires creative thinking and generating option.

Q.2 Discuss the methods of...
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