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Management: What It Is, What Its Benefits Are
The Exceptional Manager What You Do, How You Do It Chapter One Management is defined as 1. The pursuit of organizational goals efficiently and effectively by 2. Integrating the work of people through 3. Planning, organizing, leading, and controlling the organization’s resources

McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved.

Management: What It Is, What Its Benefits Are
To be efficient means to use resources -people, money, raw materials, and the like -wisely and cost-effectively

Management: What It Is, What Its Benefits Are
To be effective means to achieve results, to make the right decisions and to successfully carry them out so that they achieve organizational goals



Seven Challenges to Being a Star Manager
1.Managing for competitive advantage –
staying ahead of rivals 2.Managing for diversity – the future won’t resemble the past 3.Managing for globalization – the expanding management universe

Seven Challenges to Being a Star Manager (cont.)
4.Managing for information technology 5.Managing for ethical standards 6.Managing for sustainability— the business of green 7.Managing for your own happiness & life goals





Managing for Competitive Advantage
Being responsive to customers Innovation Quality Efficiency

What Managers Do: The Four Principal Functions

Figure 1.1



Pyramid Power: Levels & Areas of Management

Roles Managers Must Play Successfully
The manager’s roles: Mintzberg’s useful findings 1. A manager relies more on verbal than on written communication 2. A manager works long hours at an intense pace 3. A manager’s work is characterized by fragmentation, brevity, & variety

Figure 1.2
1-9 1-10

Three Types of Managerial Roles
Interpersonal roles
managers interact with people inside and outside their work units figurehead, leader, liaison

Three Types...
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