Difference between Mediation and Arbitration
Unit Code: BSBHRM510A
Unit Name: Manage Mediation Processes
Assignment 1
1. What is the difference between mediation and arbitration?
Arbitration is a legal practice for the resolution of disputes between parties which a neutral third party uses evidence presented to decide on a resolution which the disputant parties are bound to. Mediation is a process where by two or more parties voluntarily agrees to participate and present their case to a neutral third party (the mediator). The mediator is present to support the participants to reach own decision, they also assist in identifying core issues, developing options, consideration of alternates to help the disputants make decisions about future actions and outcomes. Mediation does not necessarily come to a final decision/outcome.
2. Does your company/business/organisation have a policy in relation to dealing with conflict and mediation? If YES, please review the document and provide a copy. Do you believe the document is sufficient, comprehensive and appropriate? Justify your answer. What suggestions or recommendations for improvements could you make?
Yes, the organisation I am employed by has a Grievance Handling Procedure. Please see attached document: EPPG9 – Grievance Handling Procedure.
Reading over the policy document I believe it has been developed with thorough considerations to Fair Work Best Practices Guide. It has been written in a clear and concise manner, providing a well-defined definition of a grievance, explaining various degrees of possible grievances. It provides employees with a high level overview of the procedures involved related to grievance handling within the workplace, detailing steps that should be considered. I believe the policy gives an employee the flexibility and security to deal with the matter directly with the person/s involved or seek support and guidance from a Manager and or HR representative. I feel the policy is written to gain the best
Unit Name: Manage Mediation Processes
Assignment 1
1. What is the difference between mediation and arbitration?
Arbitration is a legal practice for the resolution of disputes between parties which a neutral third party uses evidence presented to decide on a resolution which the disputant parties are bound to. Mediation is a process where by two or more parties voluntarily agrees to participate and present their case to a neutral third party (the mediator). The mediator is present to support the participants to reach own decision, they also assist in identifying core issues, developing options, consideration of alternates to help the disputants make decisions about future actions and outcomes. Mediation does not necessarily come to a final decision/outcome.
2. Does your company/business/organisation have a policy in relation to dealing with conflict and mediation? If YES, please review the document and provide a copy. Do you believe the document is sufficient, comprehensive and appropriate? Justify your answer. What suggestions or recommendations for improvements could you make?
Yes, the organisation I am employed by has a Grievance Handling Procedure. Please see attached document: EPPG9 – Grievance Handling Procedure.
Reading over the policy document I believe it has been developed with thorough considerations to Fair Work Best Practices Guide. It has been written in a clear and concise manner, providing a well-defined definition of a grievance, explaining various degrees of possible grievances. It provides employees with a high level overview of the procedures involved related to grievance handling within the workplace, detailing steps that should be considered. I believe the policy gives an employee the flexibility and security to deal with the matter directly with the person/s involved or seek support and guidance from a Manager and or HR representative. I feel the policy is written to gain the best