Level 3 Diploma Shc 31 Communication
Promote Communication in health, social care or children’s and young people’s settings
Unit reference: J/601/1434
Unit Level: 3
Unit Credit Value: 3
Unit aim: This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit explores the central importance of communication in such settings, and ways to meet individual needs and preferences in communication. It also considers issues of confidentiality.
1. Purpose
• The learner will understand why effective communication is important in the work setting and the learner can: 1.1 Identify the different reasons people communicate 1.2 Explain how communication affects relationships in the work setting.
2. Background
Mankind has communicated since the beginning of time, from cave drawings to express feelings, to the advent of paper, the alphabet, the written word, the printing press and the use of couriers on horseback and pigeons to relay messages to another person. Over time we have experienced more sophisticated methods of communication between individuals or to the broader audience such as television, telephones, texting, electronic mail, and webcams and so on, between different countries and even between different planets in our solar system!
3. The different reasons people communicate
People communicate for a huge variety of reasons dependent upon the circumstances:
• To give instructions or direction for work to be carried out • To give customer feedback about the service received • To convey how we feel • To give praise or express dissatisfaction • To relay information or obtain information • To teach or discipline • For social reasons
The Oxford English Dictionary defines Communication as ‘the imparting or exchanging of information by speaking, writing or by using some other medium...a letter or message containing information or news......the successful conveying or sharing of ideas and feelings......’
John
Unit reference: J/601/1434
Unit Level: 3
Unit Credit Value: 3
Unit aim: This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit explores the central importance of communication in such settings, and ways to meet individual needs and preferences in communication. It also considers issues of confidentiality.
1. Purpose
• The learner will understand why effective communication is important in the work setting and the learner can: 1.1 Identify the different reasons people communicate 1.2 Explain how communication affects relationships in the work setting.
2. Background
Mankind has communicated since the beginning of time, from cave drawings to express feelings, to the advent of paper, the alphabet, the written word, the printing press and the use of couriers on horseback and pigeons to relay messages to another person. Over time we have experienced more sophisticated methods of communication between individuals or to the broader audience such as television, telephones, texting, electronic mail, and webcams and so on, between different countries and even between different planets in our solar system!
3. The different reasons people communicate
People communicate for a huge variety of reasons dependent upon the circumstances:
• To give instructions or direction for work to be carried out • To give customer feedback about the service received • To convey how we feel • To give praise or express dissatisfaction • To relay information or obtain information • To teach or discipline • For social reasons
The Oxford English Dictionary defines Communication as ‘the imparting or exchanging of information by speaking, writing or by using some other medium...a letter or message containing information or news......the successful conveying or sharing of ideas and feelings......’
John