Leadership and Organizational Behavior

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  • Topic: Motivation, Organizational studies and human resource management, Job satisfaction
  • Pages : 8 (2781 words )
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  • Published : December 16, 2012
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Course Project
GM 591 – Leadership and Organizational Behavior

Date: April 18, 2012

Table of Content

I. Organization Overview ………………………………………………………………2 II. Problem Statement…………………………………………………………………….2 III. Literature Review ……………………………………………………………………..4 IV. Problem Analysis ……………………………………………………………………..6 V. Proposed solution …………………………………………………………………….8 VI. Reflection ……………………………………………………………………………10 VII. References ……………………………………………………………………………11

Overview of the Organization:
The organization that will be the topic of discussion in my final project paper is DeVry Inc. It is an educational for profit organization which purpose is to empower students and help them to achieve their educational and career goals. DeVry Inc. is considered as the one of the global provider of educational services and it includes more than one educational organization. Devry focus is on providing world-class customer service to our students and internal business partners. Its vision is for each employee play a vital role in ensuring we work together as a team to improve the quality of service that we provide to our students. I work in the Student Finance Department under the online services group. I am a student Finance Analyst and I work mostly on analyzing and reconciling reports related to student’s tuition, grants, and loans offered from DeVry and the government. My focus will be on the Student Finance Department and how jobs are allocated to different employees based on their experience and points of interest. Problem Statement:

Devry has different job guidelines and job titles given to employees in the Student Finance Department. As I mentioned, I work in the Finance department and our work style is constructed of 12 teams which perform several tasks to process student’s loans, maintain students account, and answer students call and inquires through the call center. We are supposedly working as one big team and focusing on building a culture that values collaboration to achieve the company main goal which is serving our students. Unfortunately, there is some deficiency in allocating job tasks to workers under different teams. We have variety of teams that perform different tasks. For example, some teams only do processing for student loans and grant, some teams perform report analysis and auditing to others work, teams handles billing, and other teams that handle students account and answer student calls. This mixture of job tasks all falls under one department which creates confusion of which job role fits more to which job description. As of now, we have 7 job titles for all workers in the financial department; Financial Representative I and II, Advisor I and II, Financial Analyst I and II, Senior Financial Analyst, Supervisor, Manager, and finally Director. I am focusing on job roles below the management level. Job requirements should fit well with individual abilities and needs, and that the experience of performing the job under these conditions is likely to be high in intrinsic rewards. I am considering all employees in my department and their tasks distribution which is not equally allocated and job titles given to employees. We all work in a financial office where we deal with processing loans and grants. Our job description changes along with each position held in different teams even though we all might share the same title. For example, some teams are more focused on processing loans versus others perform analytical skills on students account, and yet we all share the same titles as a Financial Representative or Financial Analyst. Here it creates a misleading to other members within the company where they don’t know who their right contact is depending on their issue. On the other side, there is the call center. Employees are titled as Financial Advisors where they perform several tasks such as answering student calls, resolving financial inquiries from campuses, managing students...
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