Communications for Accountants COM/530
Synergetic Solutions Report
Synergetic Solutions has grasped the reality that change is inevitable. Implementing change however is not as simple as recognizing the need for change. Synergetic Solutions understands the internal and external factors that have required a change to take place, and desire to improve operations but implementing the change can be difficult when met with resistance. Employees and leaders alike must understand, through good communication, the need for change and the road by which to obtain that change successfully. Forces of Change
One internal factor that has caused Synergetic Solutions to implement change is limited skills of employees. Most employees have basic skills to complete tasks but how many continue with education hours to keep progressing and learning? As with Synergetic Solutions, most employees have the basic computer skills needed but only a few employees are specialists in a chosen field (UOP, 2010). Being a specialist requires more time, training, and education which most employees will not do individually but will do collectively within the organization if the organization provides opportunity. For any change to occur positively, employees need to be trained to implement new routines and daily processing of tasks that increase skills and abilities of each employee. With 300 employees who mainly work in sales and service, Synergetic Solutions must implement change to educate these employees to expand skills and abilities. Another internal factor for change is to increase revenue. The goal of Synergetic Solutions is to increase revenue every quarter and by 80 percent over the next nine months. To be successful and meet the goals of earned revenue, a change must take place. Synergetic Solutions is taking a look at the certification and training needed to redirect the organization from reselling leading computers to designing and implementing...