Krispy Kreme Doughnuts, Inc
I. Brief History
Vernon Rudolph is the brains behind the Krispy Kreme name. He bought a doughnut shop in 1933 and all the assets came along with the purchase, including a secret recipe and name, Krispy Kreme. Rudolph moved to Winston-Salem, North Carolina, where he opened his first Krispy Kreme shop. The business prospered and in the 1950¡¦s over ten other locations were opened. The business was able to produce 500 dozen doughnuts an hour. ¡§Revenues grew from less than a million in 1954 to $58 millions in 1974.¡¨(C-280) The company was bought out in 1976 by Beatrice Foods. This hurt the name and image of Krispy Kreme. Revenues began to fall and customers were not satisfied with the new owner¡¦s changes to the image of the doughnut giant. Then in 1982, new buyers decided to go back to the original image of Krispy Kreme and revenues again began to rise. Revenues gradually rose to $117 million in 1989 and then stayed the same over the next six years.
II. External Analysis
Economic Factors: studies were conducted to show that in the United States people consumed just about 10 billion doughnuts. Krispy Kreme is in a low cost industry, therefore a rise or fall in the market will not affect their revenues as significantly as higher priced luxury goods. Technological Factors: Krispy Kreme has a doughnut theater where the doughnut making process is showcased. This gives customers a unique experience where they are able to watch the doughnuts being made. Krispy Kreme has recently introduced ¡§MyKrispyKreme¡¨ which is an internet based portal that connects management franchisees and Krispy Kreme vendors to each other. Societal Values and Lifestyles: As of 2001, the diet and eating healthy craze did not have that much of an impact on sales as many thought it would. People still buy doughnuts as a way of giving themselves a treat. Population and demographics: Krispy Kreme¡¦s corporate headquarters are located in Winston-Salem, North Carolina. They have 401 stores in operation. It is traded under KKD in the NYSE. They currently employ 3,913 employees. Key Success Factors
Krispy Kreme is as efficient as they are in the business because they go by the motto that ¡§the key to expansion is to have control over each step of the doughnut-making process and be able to deliver hot doughnuts to customers as soon as they emerged from the frying and sugar-glazing process.¡¨(c-280) Krispy Kreme has done so well because they follow their beliefs that you must make the customers happy.
Krispy Kreme went from being a wholesale baker to a specialty retailer. They used their marketing skills by stressing the ¡§hot doughnut experience¡¨ that customers knew them by. It was known that by changing the company¡¦s traditions and style as was done when Beatrice Foods took over in the 1970¡¦s that customers do not take a liking to change. Krispy Kreme knows that they always have to look to see what the customers want and appeal to them. Krispy Kreme spends very little on advertising. They rely on word of mouth of their customers, local media publicity, and product giveaways.
Technology speaking the company made the size of the doughnuts bigger. They also looked at the size of the stores and realized that it was not cost efficient to have the large stores so they began to make smaller ones.
Krispy Kreme has built-in supply chain where it manufactures the mixes for the doughnuts at company plants located in North Carolina and Illinois. They also manufacture proprietary doughnut-making equipment for use in both company-owned and franchised stores. The company receives a substantial amount of their revenues and earnings, which are attributable to ¡§KK manufacturing and distribution¡¨, which is the sale of mixes and equipment.
II. Industry Analysis
One of the dominant economic features of Krispy Kreme is that the doughnuts are affordable and nice treats. The market size is relatively...