Dunkin Donuts

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Notre Dame University

BAD 603

Presented to: Dr. Nicolas Khoury

Presented by: Charbel Salameh

Date: 02/06/10

Company Overview:
Dunkin' Donuts claims to be the world's largest coffee and baked goods chain, serving 2.7 million customers per day at approximately 8,800 stores in 31 countries which include approximately 6,400 Dunkin' Donuts locations throughout the USA. This figure compares with the 15,011 stores of coffee chain Starbucks, whose baked goods are usually prepared out of shop. Most Dunkin' Donuts stores are franchises. There are no Dunkin' Donuts stores anywhere in the state of California, and a notice on the company's web site states that franchises are not being offered in that state. No explanation is given as to why. Only 75 franchisees exist west of the Mississippi River, mostly in Arizona, Nevada and Texas. Key Facts & Business Description:

Dunkin' Donuts, along with Baskin-Robbins, is owned by Dunkin' Brands Inc. (previously known as Allied Domecq Quick Service Restaurants, when it was a part of Allied Domecq). Dunkin' Brands used to own the Togo's chain, but sold this in late 2007 to a private equity firm. Dunkin' Brands was owned by French Beverage Company, Pernod Ricard S.A. after it purchased Allied Domecq. They reached an agreement in December 2005 to sell the brand to a consortium of three private equity firms, Bain Capital Partners, the Carlyle Group and Thomas H. Lee Partners. In the U.S., Dunkin' Donuts is sometimes paired with Baskin-Robbins ice cream shops. While such locations usually have two counters set up for each chain (much like the Wendy's/Tim Hortons co-branded locations), depending on business that day both products can be bought at the same counter (usually the Dunkin' counter), much like the Yum! Brands stores. History of Dunkin Donuts:

It all started in 1946 when William Rosenberg (founder of Dunkin Donuts and also the International Franchise Association) invested $5,000 to form Industrial Luncheon Services, a company that delivered meals and coffee break snacks to customers in the outskirts of Boston, Massachusetts. The success of Industrial Luncheon Services led Rosenberg to open his first coffee and donut shop, the "Open Kettle". Then, in 1950, Rosenberg opened the first store known as Dunkin' Donuts in Quincy, Massachusetts. Key Employees

Executive leadership team is constituted of:
Nigel Travis, Dunkin' Brands Chief Executive Officer and President, Dunkin' Donuts William Bode, Vice President, Northeast
Randy Brashier, Vice President, Operating Systems
John Costello, Chief Global Customer & Marketing Officer John Dawson, Chief Development Officer
Al Hodges, Vice President, South Central
Tony Pavese, Chief Operating Officer, International
Joe Scafido, Chief Innovation Officer, Dunkin' Brands

Major Products & Services:
Dunkin' Donuts has more than 1,000 donut varieties along with other products. * Baked Goods
* Donuts

Various donuts
* éclairs, cop fritters, crullers, bismarcks, and coffee rolls (9 varieties) * Munchkins
* Stick donuts (Black)(6 varieties)
* Bagels
* Scones
* Turnovers
* Fruit Tarts
* Muffins
* Danish pastry
* Cookies
* Brownies
* Cinnamon Twists
* Bagel twist
* Breakfast sandwiches
* Egg and cheese
* Egg and cheese with ham, bacon or sausage
* Supreme omelette
* Ham and cheese
* Hash browns
* Oven toasted items
* Flatbread sandwiches
* Coffee
* Bulk Coffee
* Espresso, Cappuccino, and Lattes
* Iced Coffee, in these flavors:
* Blueberry
* Caramel
* Cinnamon
* Hazelnut
* Raspberry
* Toasted Almond
* French Vanilla
* Coconut
* Iced Lattes
* Latte Lite Espresso
* Turbo
* Other hot beverages
* Hot...
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