Knowledge Management Systems (Kms) in Organization: a Collaborative Model for Decision Makers

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Knowledge Management Systems (KMS) in Organization:
A Collaborative Model for Decision Makers

Ruzaif Adli Bin Md. Daud
Principal Consultant
Sigma Rectrix Systems (M) Sdn Bhd

Abstract
With expansion and growth in computing technology, systems for supporting decision-makers in planning can be crucial, either to expedite and enhance the work environment or to gain efficient and effective forecasting results, as to compete with other rivals in business war-gaming. In this paper, we will explore the state-of-art in developing a Collaborative Model of Knowledge Management System (KMS) which may support managers in decision making process. Selected technologies that contribute to knowledge management solutions are reviewed using Nonaka's model of organizational knowledge creation as a framework. The extent to which knowledge conversion within and between tacit and explicit forms can be supported by the technologies is discussed, and some likely future trends are identified. It is found that the strongest contribution to current solutions is made by technologies that deal largely with explicit knowledge, such as search and classification. Contributions to the formation and communication of tacit knowledge, and support for making it explicit, are currently weaker, although some encouraging developments are highlighted, such as the use of text-based chat, expertise location, and unrestricted bulletin boards. Through surveying some of the technologies used for knowledge management, this paper serves as an introduction to the subject for those papers in this issue that discuss technology. Knowledge management is the name given to the set of systematic and disciplined actions that an organization can take to obtain the greatest value from the knowledge available to it. “Knowledge” in this context includes both the experience and understanding of the people in the organization and the information artifacts, such as documents and reports, available within the organization and in the world outside. Effective knowledge management typically requires an appropriate combination of organizational, social, and managerial initiatives along with, in many cases, deployment of appropriate technology.

Keywords:
Knowledge Management (KM), Knowledge Management Systems (KMS), Organizational knowledge creation, Knowledge conversion, Technology acceptance model (TAM), KMS Technology

1. Introduction

Knowledge management is the name given to the set of systematic and disciplined actions that an organization can take to obtain the greatest value from the knowledge available to it. “Knowledge” in this context includes both the experience and understanding of the people in the organization and the information artifacts, such as documents and reports, available within the organization and in the world outside. Effective knowledge management typically requires an appropriate combination of organizational, social, and managerial initiatives along with, in many cases, deployment of appropriate technology. Today, almost all business data are digital and stored in databases, whereas decision- making still relies upon a fraction of these data. KMS are built around the concept of a decision-maker presuming well-defined decision-making roles within the company. Changes in organization through the 1980s and 1990s have invested decision-making powers in cross-functional teams and ad hoc working parties, reflecting increased attention to the business environment and technological opportunities.

2. Knowledge Management (KM) and Knowledge Management System (KMS)

Enterprises are realizing how important it is to “know what they know” and be able to make maximum use of the knowledge. This knowledge resides in many different places such as databases, knowledge bases, filing cabinets and peoples’ head and is distributed right across the enterprise.

Knowledge Management

Knowledge management focuses on understanding how...
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