Key Account Executive

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Short Answer Questions - M2.03 Planning and monitoring work

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Understand how to work within the organisation’s policies, procedures and priorities

1. Identify one organisational policy that is relevant to the work of a team (10 marks)

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2. Look at the following three targets. Which of these targets is an example of effective target setting?(10 marks) a. Reduce workplace accidents
b. Increase customer satisfaction
c. Achieve 90% ‘satisfactory’ or higher ratings by customers

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3. Look at these three pairs of objectives or targets that a team leader has been told the team must achieve. Explain which of the three pairs has objectives or targets which could be in conflict or incompatible? (Write the number of the answer down that you have chosen)( 10 marks)

|1 |Improve health and safety |Reduce the number of accidents to half last year’s total | |2 |Raise skill levels |Have all team leaders qualified to ILM Level 2 | |3 |Reduce reject rates by 20% |Increase the production rates by 30% |

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Understand how to plan and allocate work

4. An important part of a team leader’s role is to plan the team’s work to meet agreed objectives. List 3 things a team leader needs to decide when planning the team’s work. (30 marks)

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5. When briefing a team on work tasks, briefly describe one way that a team leader can check that team members have understood what they have heard. (10 marks)

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Understand how to monitor a team’s work

Identify two ways to monitor a team’s work (20 marks)

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6. Identify an action that a team leader could take to improve poor team performance (10 marks)

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Learners must achieve at least 50% of marks available for each learning outcome. In some instances learning outcomes may be covered by more than one question. Learning outcome 1: Questions 1, 2 and 3 combined

Learning outcome 2: Questions 4 and 5 combined
Learning outcome 3: Questions 6 and 7 combined

|Assessor’s decision |Quality assurance use | |Total marks |Outcome |Total marks |Outcome | | |(circle as applicable) | |(circle as applicable) | |Total 50 + overall, AND minimum |PASS/referral |Total 50 + overall, AND minimum |PASS/referral | |in each section | |in each section | | |Section referral if applicable: |Date of IQA check: | |Name of assessor: |Name of IQA: | |Assessor signature and date: |IQA signature: | |ILM EV signature: |Date externally verified (where applicable): |

Answers to Short Answer Questions – M2.03 Planning and monitoring work

Understand how to work within the organisation’s policies, procedures and priorities

1. Identify...
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