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Public Performance & Management Review
Article: “Assessing Governance with Electronic Policy Management Tools”, Fanie Cloete, Public Performance & Management Review, Vol. 26, No.3 (Mar., 2003) (pp. 276-290)
Author ID: Fanie Cloete, is currently the director and professor of Public Policy Analysis in the School of Public Management at the University of Stellenbosch. He has an extensive career experience in the public sector and he is also an advocate of the Supreme Court of South Africa. Professor Cloete has published more than 100 academic articles, like policy studies, political and institutional development, and conflict management.

The article “ Assessing Governance with Electronic Policy Management Tools” mainly illustrates that the usage of user-friendly, state-of-the-art electronic policy support tools can promote more successful strategic policy assessment, and then it will lead an improvement of sustainable service outcomes in the public sector. Even though scholars are not sure if this electronic performance management and assessment tools can guarantee policy and service delivery success, it is necessary that these tools will increase the potential success in appropriate ways, especially in the developing world. The electronic policy management and assessment tools can enhance policy implementation, but there is no single exact integrated system existing. Based on recent research findings on good governance, to achieve realistic implementation objectives is needed to improve service delivery outcomes, which can be resulted from an increasing reliance on integrated electronic management information systems to monitor, coordinate, implement and assess the effectiveness of government policy. The tools are important because there are some failure problems in developing countries, which are weak policy implementation capacity, ineffective policy implementation, bad service delivery results, low levels of knowledge...
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