The storm quickly became old news to the firm’s out-of-state customers, who wanted filters, not excuses. Phil Mann, the firm’s president, was at his wit’s end. He had about 30 new employees, 10 old-timers, and his original factory supervisor, Maybelline. He decided to meet with Linda Lowe, a consultant from the local university’s business school. She immediately had the old-timers fill out a job questionnaire that listed all their duties. Arguments ensued almost at once: Both Phil and Maybelline thought the old-timers were exaggerating to make themselves look more important, and the old-timers insisted that the lists faithfully reflected their duties. Meanwhile, the customers clamored for their filters.
a.Should Phil and Linda ignore the old-timers’ protests and write up the job descriptions as they see fit? Why? Why not? How would you go about resolving the differences? b.How would you have conducted the job analysis?