Jackson Memorial Hospital Retention of Emergency Room Nurses

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According to (O’Rourke, chp.10, pg.8), Culture is composed of material objects, ideas, values, and attitudes: and expected patterns of behavior. It is through our culture, that communication beings, the older you become that does not change, but gets more difficult.

In the article Cross-Cultural Communication in the Workplace: can we stay home without it, (Kudirka, Joi Constance,1989 pg1). points out there must be training in cultural diversity in the workplace. It is a integrate tool required in today’s work environment. A person’s behavior and perception is through their cultural experiences. What ways do different cultures communicate, Japanese place importance of status in life through their job ex. Japanese business card is important to read it once given to you, do not put it away place it on the table to show respect. In many Hispanic cultures, when greeting one another they kiss each other. In America, a hand shake is the customary greeting. There is verbal and non-verbal communications, that must be understood to prevent misunderstandings. Another, ex. There was a Cambodian women, who had outstanding sales for the month, she was given an award and gift. She was asked to come to the front of the room to get her award, she acted reluctantly. It is not customary to receive praise, it is seen as bad manners in Southeastern Asian cultures.

In the workplace, it is important to know the customs, values, and beliefs of the people you work with. Therefore, cross-culture communication is a way to interact, when you live or work with people from different cultures. In the future, new job seekers will come from many cultures.

Cross-culture communications training will be a long-term commitment on the part of the employer. It makes a difference in the workplace, if you do not know the culture of the people, you work with. There will be misunderstandings, confusion, and controversy in the workplace, not knowing how to...
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