Preview

Cross-Cultural Communication Matrix

Good Essays
Open Document
Open Document
439 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Cross-Cultural Communication Matrix
University of Phoenix Material

Cross-Cultural Communication Matrix

Use the matrix to complete the country information. Write 3-4 sentences for each item.

a. Access the Business Around the World information by using the url: http://www.mhhe.com/business/buscom/bcommonline/.
b. Click on the map on the lower left corner of the page. Select three regions of the world to research by clicking on the map. Select one country from each of the three regions you selected to research. The Web site provides you with a good starting point. You may also want to use a general Internet search to find additional information.
c. Include APA formatted references on a separate page.

This assignment is due in Week Three.

Cross Cultural Communication
Country Preferred communication style Non-verbal communication practices Business communication norms Strategies to increase cross-cultural communication

China Conducting business in China requires speaking in quiet and gentle tones. Emotions of a conversation are not on display. Loud voices and emotions are perceived as lack of self-control. In a business environment in China, avoid touching other people. Hand gestures while speaking is considered a distraction. Avoid constant eye contact. Constant eye contact is considered rude behavior. In China, establishing personal and trusting bonds are expected. Business communication is only discussed after a strong bond is built. In a Chinese business transaction, patience and long-term business contact is expected. Respect the business culture in China. Conduct business negotiations with a local person to help. A local business person can help strengthen future business relations in China.

Argentina Speaking loudly is acceptable. Silence is unacceptable. Physical contact is preferred. Body language is expressive. Touches like pats on the shoulder are a sign of friendship. Intense and frequent eye contact shows a sign of sincerity. Call to schedule business

You May Also Find These Documents Helpful

  • Good Essays

    Timbuck2 Case Study

    • 869 Words
    • 4 Pages

    Like various other foreign countries, the Chinese market embraces the country’s diverse culture. Successful expansions depend heavily on a corporation’s ability to integrate and accept different cultures. The Chinese work culture is more personal than in the U.S. The Chinese work environment embodies this personal nature when doing business with carriers, customers, vendors. In order to successfully expand, the corporation must know how to adapt to this nature and work without hesitation. The corporation has to be able to keep its patience and work around the cultural differences.…

    • 869 Words
    • 4 Pages
    Good Essays
  • Better Essays

    Egt1 Task 4 Essay Example

    • 1819 Words
    • 8 Pages

    Language is a barrier that will greatly influence the ability of Company X to conduct business in China. Included in this category is spoken, written and body language. If not adequately addressed, spoken language barriers will result in miscommunication, the inability to collaborate, and inability to deliver appropriate customer service. Specific to China is that there are 1000's of dialects and it is common for residents of China from various parts of the country to even have difficulty understanding their fellow countryman’s local dialects. However, the spoken language barrier can be overcome by adopting the use of an interpreter to to assist in verbal communication and establishing appropriate relationships (Ball et al, 2009). By leveraging local experts who are fluent in Mandarin or Cantonese, depending on where business is to be conducted, will likely result in a competitive advantage for Company X. it's important to have a interpreter who also understands Company X's industry. Furthermore, it's important to avoid the use of idioms and jargon specific to the organization. When engaged in a conversation, it is important avoid using the word “no.” Instead, an acceptable response to a question might be, “we will take the idea into consideration and get back to you about the item.” In the U.S., its common to respond with and acceptable to respond…

    • 1819 Words
    • 8 Pages
    Better Essays
  • Best Essays

    EGT1 Task 4 - China

    • 2785 Words
    • 80 Pages

    The company has brought to our attention that it desires to expand into the Eastern Asian market where it is believed that the opportunity will be best and certainly more than double its profits by this venture. The Country of choice will be China; location is the city of Macau, which is an established trading center in Southeast Asia. B. Major Cross-Cultural Issues and Impacts: There are some marketing aspects to consider. Our approach must be culture sensitive to be successful. Insulting anyone in our business relations for work in China could end the deal or cause unnecessary delays. It is vital for all personnel involved in this venture to train with care in the marketing and cultural behaviors of the Chinese. Culture is a major issue and the company must be meticulous with training in order to be accepted. The Asian cultures are very careful about not losing face and this is critical. Keeping face goes back to Confucianism, which focuses on ones duty and loyalty, honor, sincerity, and keeping harmony with all those related to them through family, business, and social ties. This is strictly followed with respect for age first in any of these relationships. One must never lose face with any of these ties for to lose face is to lose honor. The concept of face translates as honor, good reputation, and respect. There are four types of face. Face behavior is power-oriented behavior with the purpose of maintaining stability or control of one’s self. Diumianzi originates from the word mian and directly relates to one’s reputation or place in society. It is actions or deeds, which others have observed, and it is earned. Geimianzi is response to or giving of face to another through showing respect to the other person. Liumianzi is developed by avoiding mistakes and showing wisdom in making decisions. Jiangmianzi, when face is increased through others by another complementing one to a business partner or associate.…

    • 2785 Words
    • 80 Pages
    Best Essays
  • Satisfactory Essays

    Xcom 285 Appendix C

    • 311 Words
    • 2 Pages

    • Select three regions of the world to research by clicking the map on the lower-left corner of the page. Select one country from each region you chose to research. Enter your final country selections into the matrix. The Web site provides you with a strong starting point. You may also want to perform a general Internet search to find additional information.…

    • 311 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    EGT1 Task 4

    • 922 Words
    • 3 Pages

    The world is changing in many different areas, and one of the many different ways it's changing is how businesses change and continue to grow. When businesses grow and expanded there are possibilities of gaining access into new markets that need to be understood before entering. Business markets in China are completely different than markets over here in the United States. We need to take a look at some of those differences.…

    • 922 Words
    • 3 Pages
    Satisfactory Essays
  • Powerful Essays

    • Select three regions of the world to research by clicking the map on the lower-left corner of the page. Select one country from each region you chose to research. Enter your final country selections into the matrix. The Web site provides you with a strong starting point. You may also want to perform a general Internet search to find additional information.…

    • 1184 Words
    • 5 Pages
    Powerful Essays
  • Satisfactory Essays

    Analytical Report Memo

    • 376 Words
    • 2 Pages

    Enclosed is the informal report about the culture in China for the Sales Team with Kelly Services, which you requested on April 11, 2009. You will find a great deal information pertaining to the Chinese culture and their etiquette practices. China has a rich culture infused with rituals that it will be necessary for company to learn from a business aspect.…

    • 376 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    China has the largest population in the world, and has the largest market to the international business. So China reasonably becomes the focus of the international business. There are different business rules in different countries because of various cultures. China is a traditional country, which deeply affected by Confucianism. The foreigners who want to do business with China, should be familiar with the dominant social institutions , beliefs and values in China. Because the operation of business systems is controlled by all kinds of rules, especially by some informal rules. In this essay, i will identify some rules which govern the operation of business systems in China from the essence of formal and informal rules. In the first section formal rules such as laws will be clearly stated , and some informal rules will be discussed from socio-cultural practices.…

    • 1369 Words
    • 5 Pages
    Powerful Essays
  • Better Essays

    China has very traditional cultural background. Due to the effects by traditional cultural background, Chinese are hospitable people cherishing friendship and yearning for cooperation. When Chinese people communicate in Chinese society, they basically talk everything to each other. For instance, talking about their age, job, income, relationship…

    • 1559 Words
    • 7 Pages
    Better Essays
  • Powerful Essays

    Cultural Sensitivity

    • 1560 Words
    • 7 Pages

    Due to the current import and export infrastructure we already have in place with China, I would like to make a recommendation that we look at this country for our new venture. Before making any decision toward this move there will be several cultural issues that must be addressed. Clearly there are differences between our two countries and I would like to mention ones that could affect our relationship with them.…

    • 1560 Words
    • 7 Pages
    Powerful Essays
  • Good Essays

    Buckeye Glass in China

    • 831 Words
    • 4 Pages

    The reason that Chinese people place so much importance on relationship and less security on written words as their basis of trust may be found partly in their attitude to litigation. Chinese people have a strong aversion to litigation, for it results in face losing and a threat to social harmony. Litigation, which is viewed as the pursuit of personal interests at the…

    • 831 Words
    • 4 Pages
    Good Essays
  • Good Essays

    A businessperson should also respect to Chinese business etiquette in order to success in business. From the article, "Doing Business with Chinese", the author mentions that punctuality is extremely important when doing business with a business partner. Chinese appreciates punctuality compared to Malays and Indians. As a result, being on time is essential. On the other hand, Chinese only deal with those they know or trust. A proper introduction with them is vital before entering the business. Small talk is very important before entering a business meeting.…

    • 504 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Business development largely depends upon relationship building and business relationships are based on trust and familiarity which is earned by demonstrating strong business insight, showing honesty and respect. “Guanxi” meaning relationship is considered key characteristic of the Chinese business culture. Personal contacts and networks are important in making business deals and business people will come frequently into contact officials. Having a contact act as an intermediary is important in conducting business as they will know more about the bureaucracy, legal system and local business networks.…

    • 3912 Words
    • 16 Pages
    Powerful Essays
  • Powerful Essays

    Cm Ddddd

    • 2377 Words
    • 10 Pages

    Although some businesspeople may overlook poor behavior for the sake of the business deal, many will not. The Hong Kong Chinese take a long-term view of business relationships. Hong Kong Chinese are direct communicators, although they also make use of non-verbal communication. In general, businesspeople are non- confrontational and will never overtly say no, so that they do not embarrass the other person. If someone sucks air through his/her teeth while you are speaking, it means that they are unhappy with what you have just said. If at all possible, try to re-state your position or modify your request, since you have made the other person extremely unhappy.…

    • 2377 Words
    • 10 Pages
    Powerful Essays
  • Satisfactory Essays

    Knowing the basics in the culture, customs and language of a country is an expandable knowledge when making strong foreign alliances. China is the world’s second largest economy after the United States of America. With an average growth rate of 10% for the past 30 years, China has a large promise to become the world’s leading economical power. Business oriented individuals have their eyes set on Chin.…

    • 667 Words
    • 3 Pages
    Satisfactory Essays