It302 Interaction Design Models Paper

IT302-Unit3-Rapier-John
Kaplan University

Part 1: Comparison of two Interaction Design Models. I have elected to compare the Waterfall model and Spiral Model. The Waterfall model is credited to Winston W. Royce in an article he published in 1970, although he did not refer to it as "Waterfall" in the commentary (Royce 1970). The Waterfall model is comprised of series of steps which include: gathering requirements; analysis; design; coding; testing and debugging; and acceptance. It is designed to be a simple one way process where one step must be completed and fully reviewed before the next can be undertaken. In this model the phases do not overlap and movement is from one phase to the following, with no opportunity to reverse the movement back to the previous stage. Advantages: • It is the easiest to
These would include: • Has the user correctly determined the company and the representative they are in contact with and how to contact them if need be? • Has the nature of the problem been properly described? • What actions have been taken in an effort to resolve any problems that are appropriate? Both by the customer and initially by the company representative. • Is the user making an effort to reassure the customer that the problem will be resolved correctly and as quickly as possible?

While there are a variety of additional items that may need to be tracked as part of an ongoing process to resolve any system issues that the customer may have, these are basically the core actions that need to be taken. From this point the actions taken are based on the needs essential in resolving any remaining issues that the client is having or additional information needed to complete the required