What is Emotion?
Emotion is another word for feelings. Some common emotions are anger, fear, love, sadness, grief, jealousy, hurt, disappointment and joy.
We may have these feelings or emotions in response to things that are going on at the moment or when we remember something that happened in the past.
Frequently, we also experience physiological changes, such as feeling hot; faster heartbeats, changes in our breathing, knotting in our stomachs, etc. when we feel an emotion.
Emotions & Advertising
Emotions are arguably defined as bodily changes, together with mental change, influencing one's decisions, sometimes out of the normal pattern for the individual, used particularly in reference to buying behavior.
Advertisement is full of appeals. I believe there is hardly any advertisement, which has not appeals to make.
General appeals include featuring product, drives & instincts (needs), motives, emotions, roles, personality traits, values, traditions, attitudes, beliefs and knowledge. An emotion is one of the best appeals in advertising.
It means product advertising appealing to emotional desires rather than logic, economy or utility.
Here are some examples of emotions that are catered to viewers in different advertisements. Fear, hope, anxiety, love, distress, surprise, guilt, shame, interest, excitement, joy, anger, disgust, contempt or loathing, sadness, happiness, amusement, peacefulness, grief, sorrow, trust, anticipation, depression, envy, frustration, sympathy, loneliness, embarrassment, horror, dread, awe.
You can use any of above in your advertisement.
Emotions and Advertisements
General Motors Corp tied up Chevrolet in America as an " American Revolution." The same GM has introduced Chevrolet in India weaving all Indian traditions under campaign of " I am Chevrolet". Vinay Dixit, vice-president, marketing, sales & after sales, GM, says, "The whole idea of the 'I am Chevrolet' campaign is to make the brand culturally relevant so that it meets the need of the Indian market."
The emotional advertisement improves brand's impression, personality and value with feelings. Here are some dashing examples in Indian scenario. The 'Josh' machine campaign gave a young-at-heart image for high brand recall to Ford Icon.
While 'Youthful Individuality' is the soul of Levi's brand which defined universal values, Originality, self-confidence, integrity.
Titan had launched range of watches most suited to personality and attitude of the person. In the advertisement wherein the father and the younger daughter gift a Titan watch to the elder daughter on the occasion of her marriage.
Raymond (woolen and worsted textiles) is uniquely positioned as a brand that addresses the innate need of men to look good and at the same time possess strength of character. This emphasis on human values creates a warm emotional link with consumers- the essence of 'The Complete Man'.
THE ICICI Prudential Advertisement brings out the emotional appeal of the husband and wife and therefore is able to move consumers into considering the Brand seriously.
Emotions & Brands
Such emotions helps advertiser to create brands. Brands are built in the minds and hearts of customers and it is important to understand that consumers like and consume brands rationally as well as emotionally.
In countries like India, emotions are definitely a critical factor in consumers, accepting and loving brands. Promotions like small offers & reduction in prices or buy & win leaves short term impact on customer's mind whereas emotional appeal helps an advertiser to put long-lasting impact.
Abraham Maslow, a famous psychologist, identified 5 groups of needs that people have and that emerge one after another, after each need is meet.
Hierarchy of Needs
1. Basic Physiological needs,
2. Safety and security needs,
3. Belongingness and love...