Michael E. Szostkiewicz
In fulfillment of course requirements for
CA104 Interpersonal Communication
Fall 1 Term 2009
Interpersonal Communication Report
MICHAEL E. SZOSTKIEWICZ
SEPTEMBER 30, 2009
Interpersonal Communication Report Outline
I. Prior to enrolling in this course, I felt that my interpersonal communication skills were adequate and effective. I have always prided myself on being an adept and able communicator; my vocabulary is diverse. I always make a concerted effort to annunciate properly. However, my experiences these last few weeks have left me with a laundry list of things I need to improve upon. Through the various exercises and tasks completed in this course thus far, I have realized that there is always room for improvement in my own interpersonal relationships, both personally and professionally. I feel the areas that I need to improve upon in my interpersonal communication skills are active listening, emotional control, and utilizing cultural differences of those around me. Even with the myriad of leadership and communication seminars and classes I have either attended or facilitated, I understand that we must constantly learn new techniques and reflect back upon what we have learned in the past to help better any future relationships.
II. Main Points
A. Active listening
1. Active listening is defined as the process by which a listener expresses his or her understanding of the speaker’s total message, including the verbal and nonverbal communication, the thoughts, and the feelings. 2. By using the five stage model of listening and applying it at home and at work, I will be able to build upon my current relationships and forge better ones in the future. The techniques of receiving, understanding, remembering, evaluating and responding are an integral part of our relationships and need to be practiced in every day life.
B. Emotional control
1. Humans in general are very emotional creatures. Having the ability to control our emotions within our interpersonal relationships is a skill that is not inherent and must be learned and practiced to be successful. 2. As I am extremely passionate in everything that I do, I must sometimes pause and reflect upon my emotional connection to the matter at hand. While having and expressing our emotions at home may be a good way to communicate with our partners, expressing our emotions in the workplace may not be appropriate.
C. Utilizing cultural differences
1. Understanding that differences in culture between co-workers can have a positive or negative effect upon the atmosphere of the workplace, we must utilized and embrace those differences to foster an air of acceptance of all colors, races and creeds. 2. Living in America and especially serving in the military, I have been exposed to countless different cultures. Every culture has significant ideals that can be learned from. Patience with and understanding of differences in thought, speech and mannerisms from diverse cultures can help me to be more appreciative of other people and their indigenous cultures.
III. In summary, I have covered the three aspects of my own interpersonal relationships that I feel I need to improve upon. Understanding that all people are different and communicate differently I am able to recognize when and where my own communication flaws exist. First, I feel that I need to improve my skills in the area of active listening. By reviewing the five stage model of listening I am able to have more productive relationships at home with family and also at work. Secondly, in recognizing my emotions regarding various topics and knowing when emotional responses are warranted, I can be a better, even-keeled father, husband, mentor and leader. Lastly, reflecting upon the differences in cultures in the work place, I can help promote diversity and acceptance...