Michael E. Szostkiewicz
In fulfillment of course requirements for
CA104 Interpersonal Communication
Fall 1 Term 2009
Interpersonal Communication Report
MICHAEL E. SZOSTKIEWICZ
SEPTEMBER 30, 2009
Interpersonal Communication Report Outline
I. Prior to enrolling in this course, I felt that my interpersonal communication skills were adequate and effective. I have always prided myself on being an adept and able communicator; my vocabulary is diverse. I always make a concerted effort to annunciate properly. However, my experiences these last few weeks have left me with a laundry list of things I need to improve upon. Through the various exercises and tasks completed in this course thus far, I have realized that there is always room for improvement in my own interpersonal relationships, both personally and professionally. I feel the areas that I need to improve upon in my interpersonal communication skills are active listening, emotional control, and utilizing cultural differences of those around me. Even with the myriad of leadership and communication seminars and classes I have either attended or facilitated, I understand that we must constantly learn new techniques and reflect back upon what we have learned in the past to help better any future relationships.
II. Main Points
A. Active listening
1. Active listening is defined as the process by which a listener expresses his or her understanding of the speaker’s total message, including the verbal and nonverbal communication, the thoughts, and the feelings. 2. By using the five stage model of listening and applying it at home and at work, I will be able to build upon my current relationships and forge better ones in the future. The techniques of receiving, understanding, remembering, evaluating and responding are an integral part of our relationships and need to be practiced in every day life.
B. Emotional control...