I would like to work with the employees to create an in-depth training program in order to have no gaps in knowledge or experience. By doing this it will fill in the gaps that the agency has as far as lack of knowledge. There should be no lack of knowledge or experience between the employees and managers.
Lastly, I need to use the practice of transformational leadership by setting high expectations. I believe that customer satisfaction is lower than it has been due to the lack of motivation and structure in the agency. I need to build stronger and trusting relationships with everyone in the agency. This in turn will help the employees reach higher satisfaction levels and achieve a higher level of confidence in their abilities. By hitting higher level goals in the agency this will boost their confidence and morale among each other, leaders, and clients. (Team)
SMART