Innovative Widgets- Customer Service Plan

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About Innovative Widgets.
At Innovative Widgets we are the number leading widgets producer in Australia. Established in 1952, widgets are used as components for a wide variety of machinery, including domestic and industrial machinery. All our widgets are functional, well designed and manufactured to the his highest quality standards. Customers across Australia look to us to provide high quality products at competitive prices. This is a family owned company with the sons and daughters of the founder forming the board of directors. We operate from one main factory which include several different sections. These sections including a stores area for the raw materials used to make the widgets, a machine shop for producing the widgets, dispatch and deliveries. Innovative widgets employs over 50 staff. Last year alone we made a pre-tax profit of $2,240,000 with a turn over of $16,000,000. We have a diverse range of customer's with 40% of our total profits coming from and major mining equipment company in Australia. And 60% coming from sales to medium and small businesses.

Our Vision and Mission
Here at Innovative Widgets we aim to provide our customer's with the best quality products and competitive prices. We aim to provide our staff with regular training to ensure that you get the best possible service from our company. Using regular surveys and suggestion boxes we will be able to determine what our customer expect from us and where we need to improve. Our customers are the most important aspect of our business, with our highly trained technicians and knowledgeable staff, you are sure to feel welcome.

Our Policy and Procedures
Identifying customer needs – in order for our company to provide our customer's with the appropriate product we need to do a little research on the customer. We do this by asking them as many questions. Using active listening is the best way to let the customer know that we are trying to give them the best of our products. Analysing...
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