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Information Systems

Page 1 of 19
Chapter 2

Global E-Business:
EHow Businesses Use
Information Systems

Management Information Systems

Chapter 2 Global E-Business: How Businesses Use Information Systems E-

LEARNING OBJECTIVES



Define and describe business processes and their relationship to information systems
to information systems.



Evaluate the role played by systems serving the various levels of management in a business and their relationship to each
other.



Explain how enterprise applications, collaboration and
communication systems, and intranets improve organizational
performance.

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Management Information Systems

Chapter 2 Global E-Business: How Businesses Use Information Systems E-

LEARNING OBJECTIVES
(Continued)



Explain the difference between e-business, e-commerce, and
the difference between
and
e-government.



Assess the role of the information systems function in a
business.

Management Information Systems

Chapter 2 Global E-Business: How Businesses Use Information Systems E-

Business Processes and Information Systems

• Business processes:
• Workflows of material, information, knowledge
• Sets of activities, steps
• May be tied to functional area or be crossfunctional
• Businesses: Can be seen as collection of
business processes
• Business processes may be assets or liabilities

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Management Information Systems

Chapter 2 Global E-Business: How Businesses Use Information Systems E-

Business Processes and Information Systems

Examples of functional business
processes
Manufacturing and production
• Assembling the product

Sales and marketing
customers
• Identifying customers

Finance and accounting
• Creating financial statements

Human resources
• Hiring employees

Management Information Systems

Chapter 2 Global E-Business: How Businesses Use Information Systems E-

Business Processes and Information Systems

The Order Fulfillment Process

Fulfilling a customer...