This is an individual coursework for the Information and Content Management course taught by Dr Ray Stoneham. The aims of this coursework are to critically evaluate the implementation and management of security in Enterprise Content Management Systems; appraise the legal, ethical and social aspects of web-based systems and to critically evaluate quality assurance in Content Management Systems. Task 1 is to evaluate costs and benefits of SharePoint, compared with two other open source Content Management Systems. This involves some calculations based on research and assumptions made for a multinational organisation. Task 2 is to illustrate quality improvements that could be achieved by implementing an Enterprise 2.0 system in an organisation or company. Task 3 is to compare and evaluate Web 2.0 systems and Enterprise 2.0 with regards any legal, ethical and social issues that may arise, and to illustrate with recent examples. Task 4 (Appendix B to D) consists of weekly uploads from the examples of MySite to illustrate the wide range of functionality available in SharePoint.
Investigate and evaluate different Enterprise Content Management Systems based on their total cost of ownership and make appropriate recommendations. 2.2 Assumptions
The multi-national organisation has 30,000 employees and its headquarters is in London, United Kingdom. It has companies spread over the United States, India and Asia. There is one lead administrator and five developers who are based in London. A typical Enterprise Content Management system runs on top of a stack consisting of an Application Server, Database and Operating System (Alfresco, 2008). The organisation will be able to utilise the existing hardware and network base of the organisation, so no additional hardware cost will be incurred when implementing the new Enterprise 2.0 systems. Existing Server:
Processor: 64-bit, eight cores
Hard disk: 2 TB for system drive
The 64-bit edition of Microsoft Server 2008 SP2
The 64-bit edition of Microsoft SQL Server 2008 R2
Microsoft .NET Framework version 3.5
Windows 7 Enterprise edition for client computers acquired through volume licensing together with a Software Assurance contract with Microsoft (Microsoft, 2012). The lead administrator will undertake hands-on professional training and pass on the knowledge he/she acquired to his/her team members in house. An experienced CMS developer will be hired for six months to shadow the lead developer after he/she has had professional training. All developers could learn the skills from the contract-based developer. Assuming there are five per cent of the 30,000 workforce whose work does not involve use of a computer, the number of office workers who need licenses are only 28,500 employees. The average hourly rate for hiring temps is £20 per hour. Only 60% of the workforce needs replacement by temps, excluding higher-ranking managers who will be covered by assistant managers while on training. Thus temps will be required to cover for 28,500 x 60% = 17,100 employees while they are on training. 2.3 SharePoint
The organisation has already met the minimum system requirements for setting up a SharePoint 2010 Server as shown in Figure 4 and Figure 5 (Microsoft, 2010). The organisation already has a Microsoft Enterprise Agreement Program in place when purchasing the Microsoft Office 2010 through volume licensing. Hence the 28,500 employees are already licensed for the standard Client Access Licensing (CAL). The organisation has at least two servers (one running in standby mode which will switch over if the main server fails) and will only need to pay for the licensing cost for the two servers. 2.3.1 Software Cost
3 server farm – 2 X WFE/Application servers and SQL, SharePoint 2010 running on two servers, 28,500 standard users Licensing cost = 2 X £27,000 (SharePoint Server 2010 for Internet Sites, Enterprise) =...
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