A RESEARCH SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENT FOR THE DEGREE IN BACHELOR OF HOTEL AND TOURISM MANAGEMENT STUDIES PROGRAMME FROM THE UNIVERSIT OF MUMBAI.
I would like to thank the following for their contribution to the production of this dissertation. Respected Principal Mr. B.P.Sahni for giving me the opportunity to work on this dissertation. To our librarian Mr. Dilip Jadhav for making the best resources available to me and recommending books to support my work. Mrs. Amritha Suvarna, my guide who gave her academic and moral support over the whole period of the production of this report. The management of The Hotels & Resort in Mumbai & the staff of the hotel their forbearance in putting up with me sitting in on their staff meetings and who responded so amicably and helpfully to all my questions. Finally, to my parents and friends for all their tea and sympathy with which they overwhelmed me through these long months of creation, Thank you.
TABLE OF CONTENTS
| | | | |Chapter No. |Contents |Page No. | | | | | | |Acknowledgement | | | | | | |1 |Introduction |5 | | | | | |2 |Review & Literature |7 | | | | | |3 |Methodology |9 | | | | | |4 |Results & Discussion |47 | | | | | |5 |Summary & Conclusion |49-50 | | | | | |6 |Limitation & Recommendations |51 | | | | | | |Bibliography |52 | | | | | |...