Impact of Electronic Banking System in Nigeria. a Critical Appraisal of Unity Bank Plc
THE IMPACT OF ELECTRONIC BANKING IN NIGERIA BANKING SYSTEM (CRITICAL APPRAISAL OF UNITY BANK PLC)
BY OLORUNSEGUN SHITTU
BEING A RESEARCH PROJECT SUBMITTED TO THE DEPARTMENT OF MANAGEMENT SCIENCE, FACULTY OF ENGINEERING AND TECHNOLOGY, LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY, OGBOMOSO, OYO STATE NIGERIA IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF MASTERS IN BUSINESS ADMINISTRATION (MBA) FINANCE
SEPTEMBER, 2010
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CERTIFICATION
This project with the title “The Impact of Electronic Banking in Nigeria Banking System” submitted by Olorunsegun Shittu and has satisfied the regulations governing the award of the degree of Master in Business Administration (MBA), Ladoke Akintola University of
Technology, Ogbomoso, Nigeria
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Supervisor
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Date
~~~~~~~~~~~~~~~~~~~~ Head of Department
~~~~~~~~~~~~~~~~~~ Date
2
DEDICATION
This research project is dedicated to my wife, to the memory of my Parent and most especially to Almighty God for His abundant blessings and protection.
3
ACKNOWLEDGEMENT I am most grateful to Almighty God who through His infinite mercy and love guided me throughout the duration of the programme.
4
ABSTRACT
Electronic banking system has become an important practice among commercial banks in Nigeria. The introduction of this electronic banking has improve banking efficiency in rendering services to customer, It was in line with this that the study aim at examine the impact of electronic banking system in Nigeria. Through the cluster sampling technique, data was collected by means of questionnaires from 40 Unity Bank officers and the result shows that Unity Bank electronic banking guidelines are in line with the CBN electronic banking guideline. The bank has an effective electronic banking system which has improve its customer’s relationship and satisfaction. To this end, It is recommended that the bank information technology training programme should be encourage among the staff of Unity Bank,
BY OLORUNSEGUN SHITTU
BEING A RESEARCH PROJECT SUBMITTED TO THE DEPARTMENT OF MANAGEMENT SCIENCE, FACULTY OF ENGINEERING AND TECHNOLOGY, LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY, OGBOMOSO, OYO STATE NIGERIA IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF MASTERS IN BUSINESS ADMINISTRATION (MBA) FINANCE
SEPTEMBER, 2010
1
CERTIFICATION
This project with the title “The Impact of Electronic Banking in Nigeria Banking System” submitted by Olorunsegun Shittu and has satisfied the regulations governing the award of the degree of Master in Business Administration (MBA), Ladoke Akintola University of
Technology, Ogbomoso, Nigeria
~~~~~~~~~~~~~~~~~
Supervisor
~~~~~~~~~~~~~~~
Date
~~~~~~~~~~~~~~~~~~~~ Head of Department
~~~~~~~~~~~~~~~~~~ Date
2
DEDICATION
This research project is dedicated to my wife, to the memory of my Parent and most especially to Almighty God for His abundant blessings and protection.
3
ACKNOWLEDGEMENT I am most grateful to Almighty God who through His infinite mercy and love guided me throughout the duration of the programme.
4
ABSTRACT
Electronic banking system has become an important practice among commercial banks in Nigeria. The introduction of this electronic banking has improve banking efficiency in rendering services to customer, It was in line with this that the study aim at examine the impact of electronic banking system in Nigeria. Through the cluster sampling technique, data was collected by means of questionnaires from 40 Unity Bank officers and the result shows that Unity Bank electronic banking guidelines are in line with the CBN electronic banking guideline. The bank has an effective electronic banking system which has improve its customer’s relationship and satisfaction. To this end, It is recommended that the bank information technology training programme should be encourage among the staff of Unity Bank,