Human Resource Paper on 7-Eleven

Table of Content

Pg
1. Executive Summary
3
2. Introduction of Report
2.1 Purpose of Report
2.2 Background of Report

4
4
5
3. Research Methodology
5
4. Research Limitations
5
5. Findings and Analysis
5.1 Compensation Management
5.2 Industrial Relations
5.3 International Employment

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5
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6. Recommendations
6.1 Compensation Management
6.2 Industrial Relations
6.3 International Employment

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7. Conclusion and Linkage of the three modules
20
8. Appendices
22

9. Citations

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1. Executive Summary
The purpose of the report is to understand the HR climate in 7-Eleven. This report covers Compensation Management, Industrial Relations and International Employment.

The franchising right of 7-Eleven belongs to Cold Storage and Cold Storage is a subsidiary of Dairy Farm International Holdings. 7-Eleven is a leading convenience store retailer provides convenience food and lifestyle needs such as EZ-Link card top-ups.

The research consists of primary and secondary research. The primary research is the interview conducted with 7-Eleven’s HR Manager, Ms Jean Kok. 70% of the findings and analysis is based on the interview. The remaining 30% stems from secondary research such as newspaper articles. This information allows us to compare the practices of 7-Eleven with the industry.

Confidentiality issues limits the amount of information that 7-Eleven is willing to divulge. Information on the industry practices are also difficult to find as companies would not divulge private and confidential information on the Internet. Therefore, a couple of issues were based on our own assumptions. This affects the accuracy of the report.

Findings have shown that 7-Eleven adopts a cost cutter strategy. As such, the company has a match pay policy that enables it to maintain external

Citations: Cheers. FairPrice. Retrieved July 10, 2011, from http://www.fairprice.com.sg/webapp/wcs/stores/servlet/StoreLocatorCmd?langId=-1&storeId=90001&catalogId=10051&storesView=ContentView&Corporate=Y&strType=Cheers Work Permit - Before you apply Jobs at Cheers Holdings (2004) Pte Ltd. Job Street. Retrieved July 9, 2011, from http://siva-sg.jobstreet.com/_ja/jobstreetAssist.asp?companyid=11544 Cheers Holdings (2004) Pte Ltd Career Opportunities. 7-Eleven. Retrieved July 16, 2011, from http://www.7-eleven.com.sg/career.html JobStreet Ministry of Manpower. Retrieved July 10, 2011, from http://ifaq.mom.gov.sg/CustomerPages/Themes/mom/Answer_internal_authorized.aspx?MesId=2291714&IntNotes=1&reAskpage=answer_int_authorized.aspx&RecordQuestion=yes Our Objectives Measures For Improving Industrial Relations.Industrial Relations. Retrieved July 10, 2011, from http://industrialrelations.naukrihub.com/measures-for-improving-industrial-relations.html (2009) Grievance Handling Handbook. Tripartite Alliance for Fair Employment Practices. Retrieved July 11, 2011, from http://www.fairemployment.sg/assets/files/Publications/Publications%20-%20Grievance%20Handling%20Handbook%20(English%20version).pdf Plege Signers (2010). FairPrice. Retrieved July 11, 2011, from http://www.fairprice.com.sg/wcsstore/FairPrice/images/corpcomms/AR0910.pdf (2011, January 11) Lee, J. (2011, July 02). Sheng Siong heads for mainboard listing. The Business Times. 1. Nikebiz. Retrieved July 12, 2011, from http://www.nikebiz.com/careers/us/taleo.php?view=asia-expats Chia, S., & Correspondent, S