Human Performance Technology (HPT) - also known as Human Performance Improvement (HPI) "uses a wide range of interventions that are drawn from many other disciplines including, total quality management, process improvement, behavioral psychology, instructional systems design, organizational development, and human resources management" (ISPI, 2007).
HPT is a systematic approach to improving individual and organizational performance (Pershing, 2006). HPT is a field of study which is related to Process Improvement, Six Sigma, Lean Six Sigma, Organization Development, Motivation, Instructional technology, Human Factors, learning, performance support systems, knowledge management, and training, and is focused on improving performance at the organization, process and individual performer levels.
HPT stresses a rigorous analysis of the requirements of organization, process and human performance for new design and/or identifying the causes for performance gaps, and attempts to provide new designs and/or solutions to improve and sustain performance, and finally - to evaluate the results against the requirements.
HPT grew out of the fields of educational technology and instructional technology. The term technology is one of the foundational ideas in the field. In application, the word technology refers to applied science. A common misunderstanding is to define technology as media (such as the Internet and Personal Computers).
Another foundational idea of the field comes from Philosophy, in particular epistemology. In short, how can we know the pertinent reality of a situation. Is a human performance problem due to (or best remediated by) an intervention from just one perspective (such as learning). Human Performance Technology has emerged as a field designed to lead practitioners to critically analyse and prescribe, influence business leaders, and develop interventions that are best suited to the performance problem presented.
HPT evolved as a... [continues]
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