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Hrm/300 Conflict Management Research Paper

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Hrm/300 Conflict Management Research Paper
Conflict-Resolution Consultant
Central Texas College

HRMN 300 Conflict Management In Organizations
Professor Jeeter
20 September 2014

Introduction This writing assignment will illustrate how diversity is the collective mixture of similarities and differences among coworkers, and how it plays an important part in the workplace climate, morale, relationships and production. The subjects to be discussed are: Sources of conflict; contributing cultural issues; investigative areas to address; and plan of action for resolution. Exploring the dimensions of similarities and differences to diversity in the workplace, is the key to training the workforce and sustaining healthy relationships between employees …show more content…
The conceptual, cultural, and language barriers need to be settled for diversity programs set forth in the future, in order for it to be successful. Secondly, resistance to change was apparent due to change of leadership. Some of the German employees refused to accept the social and cultural changes of their workplace. They wholeheartedly believe in the old way of doing things and were resistant to change. Next, some employees harbored resentment and felt that there wasn’t an avenue to express their concerns about the new leadership and how some employees were being treated verses others. Lastly, competition for opportunities of promotion, job positions within the organizations and recognition was not one of the priorities of the new senior leadership of the company. The rumor a promoting relatives was a negative buzzword within the …show more content…
The steps are: Clarify what the conflicts are; Discuss what the ultimate goal for all parties; Establish ways to reach those goals; Discuss what maybe the barriers to the goals; Try to agree on the best way to resolve the conflicts; and Acknowledge the agreed resolution and determine the responsibilities all parties have in the resolution (Greenberg, 2009). Lastly, the consultant team will suggest to the company to appoint a diversity representative who works directly for the company with an incentive of more paid vacation or a raise. They would be responsible for scheduling diversity retreats which would last for a day away from work, so that the company as a whole can create dialog about work issues and how things could be better among coworkers and staff. In summary, conflict is inevitable and it comes in many forms. Diversity, difference in views, miscommunication and personality differences to say the least. It is very important that the senior leadership to the lowest employee on staff addresses conflict because leaving it unresolved leads to low morale, productivity, and in some extreme cases, workplace
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