Effective communication is a key role in providing effective healthcare. After all, communication is needed to determine a client/patient’s concerns, to diagnose an illness, to explain the recommended treatment, to obtain consent for treatment, to explain aftercare, ect and when communication is ineffective, healthcare becomes ineffective
Although certain basic healthcare principles apply to all clients/patients, regardless of their background, . Everyone, even the best-trained health professionals, makes assumptions
based on their own culture and background. Perhaps without even realizing it, healthcare providers may make assumptions about how the cultural values and beliefs of
clients/patients will affect their understanding of health information or will determine their preferences for certain types of treatment.These assumptions are often based on a
person’s birthplace, command of English, skin colour, age, or appearance. However, these assumptions may not be applicable to individuals from other backgrounds and are often
inaccurate.That is why it is important for healthcare providers to have an awareness of their own values, beliefs, and background, and to think about how these factors may
influence the way in which they communicate with people from different backgrounds.
Listening is a major port of communication, however listening must be accompanied by understanding what is being communicated. lack of understanding can lead to conflict,
mistakes and stressful situations. Misunderstandings can occur due to the manner in which communication is delivered for example in an angry manner, language or jargon used, the
listeners level of understanding ,, background noise, or the speaker speaking quickly or not clearly or indeed misinterpretation. To ensure the listener has understood it is necessary
to check their understanding. People from different backgrounds or cultures might interpret or understand some words...
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