(A Report for Worldwide Telecommunications, Inc.)
June 25, 2012
Worldwide Telecommunications, Inc. can expect to see a continued increase in workplace diversity over the next few years, and should be prepared and equipped for what that means for the company. By workplace diversity we are referring to our organization’s culture, how it looks and how it works.
What is culture? According to the Merriam-Webster dictionary, the definition of a corporate culture is “the set of shared attitudes, values, goals, and practices that characterizes an institution or organization” (Merriam-Webster, 2012). Diversity is defined as, “the condition of having or being composed of differing elements: Variety; especially: the inclusion of different types of people” (Merriam-Webster, 2012). Our company culture is the combination of our people and behaviors: how we act at work. It includes how we appear and interact. The diversity of our company culture is how different each element or person in the group is. Differences can be gender, race, personality, age, or lifestyle.
Understanding our company’s diversity and culture are important because they tell us who we are and how we work together. First look at the puzzle pieces and observe their colors and shapes, then you can better understand how they can fit together into a cohesive puzzle. Organizational culture is dynamic, so we must revisit and re-evaluate it often as we seek to make the most of our present resources and plan for our future.
What does this mean for Worldwide Telecommunications, Inc.? Our industry has paved the way for a worldwide market and workforce. Telecommunication has led to globalization. Being able to communicate with, and send information to people and companies across the globe makes it possible for business to be conducted from one side of the world to another (Wenzlheumer, 2010) (p.7). Globalization leads to a multicultural workforce. Our company has, and we hope will continue, to spread across the world. This means we also employ individuals from around the world. Transfers within the company, along with personal immigration, and the increasing press for equality of all social and ethnic groups have made multicultural workforces the norm, and we can only expect this trend to continue (Lauring & Selmer, 2011) (p.8). For our company to continue its success, we need it to continue. The goal is to create a continuum in which the multi-cultural workforce, that globalization has created, would create and develop for us, leading to further profit, as well as further globalization, greater diversity and continued creativity and development.
To create and maintain this continuum, it is vital that we know our corporate culture, that we are familiar with, embrace, and cultivate our diversity. Lauring & Selmer found in their study published in 2011, that a group’s performance and satisfaction in their work is positively related to how open the group is to diversity, to those who are different (p. 90). When a group is open to letting differences in, to learn from them and agree to work together, the group can benefit from the things that make them different. Collaboration and creativity lead to productivity and performance. The opposite is also true. When a group has a closed attitude to diversity, performance is stifled. This is why it is important for World Telecommunications, Inc. to be aware of its own corporate culture, so it can promote openness and understanding, which will in turn lead to our goal of a telecommunication-multicultural-development continuum. To understand our company’s multicultural climate better, this paper will discuss how it affects communication and teamwork, both vital aspects to creating and maintaining corporate climate that is open to diversity.
The effect of multiculturalism on communication is noticeable in...