Hotel and Information Systems Volume
Communications of the Association for Information Systems
Volume 15 | Number 1 Article 5
1-26-2005
Outrigger Hotels and Resorts: A Case Study
Gabriele Piccoli
Cornell University, gp45@cornell.edu
Recommended Citation
Piccoli, Gabriele (2005) "Outrigger Hotels and Resorts: A Case Study," Communications of the Association for Information Systems: Vol. 15, Article 5. Available at: http://aisel.aisnet.org/cais/vol15/iss1/5
This material is brought to you by the Journals at AIS Electronic Library (AISeL). It has been accepted for inclusion in Communications of the Association for Information Systems by an authorized administrator of AIS Electronic Library (AISeL). For more information, please contact elibrary@aisnet.org.
102
Communications of the Association for Information Systems (Volume 15, 2005) 102-118
OUTRIGGER HOTELS AND RESORTS: A CASE STUDY
Gabriele Piccoli School of Hotel Administration Cornell University gp45@cornell.edu
ABSTRACT This case describes the history, strategy, and current information systems infrastructure of a midsize, privately owned hospitality firm. The case is designed to provide the substantial background information needed to engage successfully in setting direction for IS resources and their use at Outrigger Hotels and Resorts headquartered in Hawaii. It enables students to analyze the firm’s strategy thoroughly and to assess its current use of information systems resources. With this assessment as a starting point, students can develop an appropriate IS vision, IS architecture, and a strategic IS plan for Outrigger Hotels and Resorts. The case was originally designed to use the process of setting direction for IS resources as described by Martin and colleagues [2005], but is flexible enough to adapt to the structure of other approaches to planning for information systems use. Keywords: IS planning, IS assessment, IS visioning, infrastructure, hospitality. Editor’s Note: A teaching note is available from the
Volume 15 | Number 1 Article 5
1-26-2005
Outrigger Hotels and Resorts: A Case Study
Gabriele Piccoli
Cornell University, gp45@cornell.edu
Recommended Citation
Piccoli, Gabriele (2005) "Outrigger Hotels and Resorts: A Case Study," Communications of the Association for Information Systems: Vol. 15, Article 5. Available at: http://aisel.aisnet.org/cais/vol15/iss1/5
This material is brought to you by the Journals at AIS Electronic Library (AISeL). It has been accepted for inclusion in Communications of the Association for Information Systems by an authorized administrator of AIS Electronic Library (AISeL). For more information, please contact elibrary@aisnet.org.
102
Communications of the Association for Information Systems (Volume 15, 2005) 102-118
OUTRIGGER HOTELS AND RESORTS: A CASE STUDY
Gabriele Piccoli School of Hotel Administration Cornell University gp45@cornell.edu
ABSTRACT This case describes the history, strategy, and current information systems infrastructure of a midsize, privately owned hospitality firm. The case is designed to provide the substantial background information needed to engage successfully in setting direction for IS resources and their use at Outrigger Hotels and Resorts headquartered in Hawaii. It enables students to analyze the firm’s strategy thoroughly and to assess its current use of information systems resources. With this assessment as a starting point, students can develop an appropriate IS vision, IS architecture, and a strategic IS plan for Outrigger Hotels and Resorts. The case was originally designed to use the process of setting direction for IS resources as described by Martin and colleagues [2005], but is flexible enough to adapt to the structure of other approaches to planning for information systems use. Keywords: IS planning, IS assessment, IS visioning, infrastructure, hospitality. Editor’s Note: A teaching note is available from the
References: 118 Communications of the Association for Information Systems (Volume 15, 2005) 102-118