HNC/HND Computing System
PROFESSIONAL ISSUES IN IT
Scenario
Software projects have a reputation for delivering over cost, over time and failing to meet the user or client expectations. The IT department you are a project manager in is no exception. The team of over 40 seem to work hard but rarely satisfy either the demand for IT services or on new software developments.
As an IT professional you find the situation frustrating as the systems function is currently overloaded and is under performing. Unfortunately, a culture of mistrust has built up between the business users and the
IT service function.
Task 1
A new CEO has taken over the running of the company. At the last company he worked for COBIT (Control Objectives for Information and Related Technologies) was in place. He is wondering if it might help improve the situation in the scenario’s organisation. You have been asked to investigate. Write a report outlining your evaluation of this possibility for the CEO. State clearly any assumptions you make and give justification for your recommendation.
Task 2
One of the difficulties in deciding which projects to proceed with is that they can all be justified by company need. Describe and explain tools and techniques which would help select the software projects that best support the organisations strategic priorities. Justify the tools and techniques you select in terms of how they are appropriate for this given scenario.
Please state clearly any assumptions you make.
Task 3
One of the possible solutions to address the business concerns is to outsource much of the IT function. However, for this to be cost effective it would mean making most of the existing workforce in this specialism redundant. These are people you have worked with for many years. You know them outside work, and their families and friendships are important to you. This represents a conflict of interest for you. Outline and apply Kallman and Grillo’s Ethical Framework to this
Scenario
Software projects have a reputation for delivering over cost, over time and failing to meet the user or client expectations. The IT department you are a project manager in is no exception. The team of over 40 seem to work hard but rarely satisfy either the demand for IT services or on new software developments.
As an IT professional you find the situation frustrating as the systems function is currently overloaded and is under performing. Unfortunately, a culture of mistrust has built up between the business users and the
IT service function.
Task 1
A new CEO has taken over the running of the company. At the last company he worked for COBIT (Control Objectives for Information and Related Technologies) was in place. He is wondering if it might help improve the situation in the scenario’s organisation. You have been asked to investigate. Write a report outlining your evaluation of this possibility for the CEO. State clearly any assumptions you make and give justification for your recommendation.
Task 2
One of the difficulties in deciding which projects to proceed with is that they can all be justified by company need. Describe and explain tools and techniques which would help select the software projects that best support the organisations strategic priorities. Justify the tools and techniques you select in terms of how they are appropriate for this given scenario.
Please state clearly any assumptions you make.
Task 3
One of the possible solutions to address the business concerns is to outsource much of the IT function. However, for this to be cost effective it would mean making most of the existing workforce in this specialism redundant. These are people you have worked with for many years. You know them outside work, and their families and friendships are important to you. This represents a conflict of interest for you. Outline and apply Kallman and Grillo’s Ethical Framework to this