Health and Care Level 2

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1 Understand why communication is the working setting

1.1 Identify the different reasons people communicate                                                                                           As a human being we have the sense to have others around us and as a result it is essential to communicate. Communication is a two way process and is a vital tool in our lives so it is very important to have a good communication. Reasons to communicate:

-To express needs
-To share and exchange ideas
-To give and receive information and instructions
-To socialise and share experiences
-To build relationship
-To reassure
-To express feelings and emotions
-To understand and to be understood

1.2 Explain how affective communication affects all aspects of the learners work. Within the care setting it's vital to communicate with people at all time. Effective communication is important as ensures that is clear, concise, accurate, informative and most of all non-judgemental.  Communication ensures affective team working and continuity of care.

1.3Why it is important to observe an individual's reactions when communicating with them Communication is a two-way process when two individuals interact with each other. One person is de sender and the other person automatically becomes the receiver. Observing face and body reaction is very important because only 70-80% of communication is verbal so for that reason if you don't pay attention you can miss out on a large proportion of the communication. When working with an individual, supporters must get to know the person well and learn the best way to communicate with them as everyone has different needs.

2.1Show how to find out an individual's communication and language needs, wishes and preferences. There are many ways of communication and people communicate in all sort of different ways, for that reason we should try to communicate with the person we are caring for in the easiest way as possible. One of the ways to find out a person's needs and preferences is by asking the person themselves as they are your best source of information. Otherwise you can speak to a family member or a close friend as they will probably have a great source of information. Another way to find out your clients wishes and preferences is by reading their care plan or asking a colleague with previous experience with a client. 

2.2 Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences. Overcoming language differences and communication.
First of all you will need to find out where the person is from and their culture, a use of a dictionary in their language will also help and be prepared to learn a fill words in their language. Other ways of overcoming the language barriers is the use of flashcards to indicate there needs but the most effective way communication with a person who speaks another language is a non-verbal communication. The use of gestures can also be helpful but bear in mind that some gestures can be extremely offensive in some cultures. An interpreter is also another alternative in a serious discussion. A smile and a friendly face can be the key to overcome communication barriers.

Meeting communication needs for someone with a hearing impairment.  First of all make sure the persons hearing aid is working properly, installed with working batteries, clean, and that the person hearing aid is fitted correctly.  Ensure the place where you sitting is quiet, light, and close enough so that the person can see your face clearly.  Some people with hearing impairment will lip read while others will use a form of sign language for communication.  Give the service user extra time to process what you are trying to say, speak clearly and in the right tone of voice.

Meeting communication needs for someone with visual impairment.  As a carer we should know that a person with visual impairment is not sure what is going on around them because of...
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