SCH31
1. Understand why effective communication is important in the work setting 1.1 Identify the different reasons people communicate.
Communication is a key part to how we function as human beings. It is essential we let people know our needs and wants. We need to provide and receive information on various aspects of our life. Communication is also a sociable thing, helping form bonds and relationships between each other. Communication is therefore essential in a Childcare setting and it can be verbal, non-verbal and written. Firstly communication helps us build relationships. When a new parent/carer, child or colleague comes into a setting we will verbally greet them and introduce ourselves so they know who they are speaking to. Also if aren’t actually the person directly in that situation, we can communicate non-verbally with a smile or a nod if we catch their eye. This may make them feel welcome and acknowledged and us easier to approach in future.
Once we have formed a relationship with the parent/carer, child or colleague, good communication is needed to maintain that relationship. Again greetings and gestures are all still a part of that. Small talk is also a good way to maintain a relationship. Asking about a person’s weekend and giving snippets of information about ourselves for example, usually helps the person get to know us and feel more comfortable talking to us making it easier for us to share and gain the information we need in future. Also frequency of communication helps maintain the relationship, whether it’s just a simple “hello” each time we see an adult or a child or maybe briefing a parent/carer at collection time about the child’s day.
Communication also has to be two way to maintain the relationship. It is just important to listen and observe as it is to hand out information and give advice.
In every aspect of our job as a child carer we need to gain and share information.
We may need to ask a child why they are crying.
Communication is a key part to how we function as human beings. It is essential we let people know our needs and wants. We need to provide and receive information on various aspects of our life. Communication is also a sociable thing, helping form bonds and relationships between each other. Communication is therefore essential in a Childcare setting and it can be verbal, non-verbal and written. Firstly communication helps us build relationships. When a new parent/carer, child or colleague comes into a setting we will verbally greet them and introduce ourselves so they know who they are speaking to. Also if aren’t actually the person directly in that situation, we can communicate non-verbally with a smile or a nod if we catch their eye. This may make them feel welcome and acknowledged and us easier to approach in future.
Once we have formed a relationship with the parent/carer, child or colleague, good communication is needed to maintain that relationship. Again greetings and gestures are all still a part of that. Small talk is also a good way to maintain a relationship. Asking about a person’s weekend and giving snippets of information about ourselves for example, usually helps the person get to know us and feel more comfortable talking to us making it easier for us to share and gain the information we need in future. Also frequency of communication helps maintain the relationship, whether it’s just a simple “hello” each time we see an adult or a child or maybe briefing a parent/carer at collection time about the child’s day.
Communication also has to be two way to maintain the relationship. It is just important to listen and observe as it is to hand out information and give advice.
In every aspect of our job as a child carer we need to gain and share information.
We may need to ask a child why they are crying.