Principles of Communication in Adult Social Care Settings
Task A Questions and Answers
Ai Identify four different reasons why people communicate
People need to communicate to be able to express their preferences for example dietary requirements. We need to be able to communicate to warn people of special requirements such as food or medical allergies. Communication is needed to build a relationship, this is especially important to help build up a trusting relationship. People have to ask questions to find out information and build a relationship, we need to be able to communicate effectively to do this.
Aii Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners.
Effective use of communication can help to develop a trusting relationship between residents and all of those involved in their care. Someone is more likely to express their feelings if they trust the people involved in their care. This in turn can break down barriers. For example a female resident may not like to have personal care by male carers but because of a lack of trust and poor communication she will not express her wishes which could then be displayed as aggression. Good communication and a trusting relationship could avoid this situation. For the whole care team to have good communication helps an individual to feel respected, valued thus maintaining dignity and quality of life, this helps to feel that there is choice and a control over those choices made about their life and lifestyle.
Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
Method How effective is this method?
Speech Speaking to someone to communicate is a very effective way of finding out an individuals needs, they can tell you exactly what their wishes are. This is assuming there are no language barriers, speech problems or hearing problems. Talking with someone helps to build up a relationship so they feel they can discuss their needs.
Reading, All individuals that come into the care sector should have a care plan Care Plans for all carers and the care team to access, this should include information on mobility, dietary needs, allergies and a general back ground of their life prior to you meeting them. This method of communication is good as a first point of contact to reassure someone that you know a little about them, to break down barriers, you can then build knowledge from there by talking and asking further questions. This method is also an effective way of passing on important information to other health care professionals.
Observational By observing and listening to a resident you can determine how they communicate, from this you can find out what language someone speaks, if they have a hearing problem or use sign language or if there are any visual impairments. However this method of
communication can only be effective if the resident is comfortable enough to be themselves, for example if they are shy or withdrawn they may not be communicating with other people at all. This method would have to be used with other communication methods.
Aiv Describe three factors to consider when promoting effective communication.
When communicating with someone it is important to ensure that certain factors are taken into account to maximise effective communication. How well you know someone or how well they know you can have an impact on how well you can communicate with them. Someone may not want to communicate with you if they have never met you before, if there is no confidence built up between the two people. Often people do not feel like sharing information or experiences, their likes and dislikes with a stranger, it...