Gyandoot: Community-Owned Rural Internet Kiosks

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  • Topic: Madhya Pradesh, Dhar, Dhar District
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Gyandoot: Community-Owned Rural Internet Kiosks

Grant Proposal

World Geography

Group 01

Veronika Bazalova 白薇蓉 T00A01119

Debby Hsu 許逸苓 B97704007

Sonny Chen 陳孝晟 B97109007

Yessica Rusli 章銓雲B98504119

Table of Contents

1.Introduction3

1.1E-Government3

1.2Gyandoot3

1.3Corresponding Program4

2.Institutional Background of Dhar District5

3.Gyandoot Evaluation6

3.1Technological Challenge6

3.2Very Low Usage6

3.3Physical Distance7

3.4Demanded Services Are Few7

3.5Insufficient Revenues7

3.6Others7

4.Gyandoot Redesigning8

4.1Technological Challenge8

4.2Very Low Usage8

4.3Physical Distance9

4.4Demanded Services Are Few9

4.5Insufficient Revenue9

5.Conclusion10

5.1Expected Outcomes10

5.2Future Challenges11

6.References12

7.Appendices14

7.1Location of Dhar district, Central India14

7.2Photo Documentation16

7.3Institutional Background of Dhar District19

7.4Demanded Services22

7.5.The New Service Delivery Model23

1.Introduction

In the current modern and highly technological world the positive development seems to be easier to achieve than in the history. All countries, and especially the countries from the Global South, are trying to promote their own economic, social and cultural development. And new technologies may be the key tool in this effort.

In 2000, Dhar district in India tried to implement an e-government project called Gyandoot, representing the community-owned rural internet kiosks. Unfortunately, the project did not encounter the expected outcomes and was declared to be a failed developmental project. In our proposal, pursuant to a detailed analysis of the project itself and the territory at question, we identify the main reasons causing the failure and we propose our solutions. We truly believe that with our changes, the project will fully use its potential and will promote the development in the territory.

1.1E-Government

E-government refers to government’s use of information technologies, mainly Internet applications, to provide better public services to citizens and businesses.[1] The goal of e-government is to provide better delivery of government services, to improve overall interactions with citizens and businesses, to empower citizens through access to information and to create more efficient government management.[2] E-government has therefore high potential to start and support social development and consequently to promote economic development as well.

1.2Gyandoot

Gyandoot project is e-government developmental project, specifically government-to-citizen (G2C) project, concentrating on interactions with citizens rather than with the businesses. The project aims to build the kiosks with one or two computers and Intranet access. In these kiosks, several public administration services are provided for payment of a transaction fee. The project started to be implemented in 2000 in Dhar district of Madhya Pradesh, a state in Central India (see Appendix 7.1).[3]

The main objectives of the project are the creation of the community-owned, technologically innovative and sustainable information kiosks by taking benefits of Information and Communication Technology (ICT), enhancing participation by citizens, ensuring empowerment of the poor people, improving the quality, speed and sensitivity of the state delivery services towards the needs of the local citizens and enhancing transparency.[4] Further, the project may enhance the economic development given that the citizens do not need to travel several...
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