Gce a Levels Maths Mark Scheme

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UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS
Cambridge International Diploma Advanced Level

MARK SCHEME for the 2005 question paper

CAMBRIDGE INTERNATIONAL DIPLOMA IN OFFICE ADMINISTRATION
5242 Communication and Task Management, maximum mark 100

This mark scheme is published as an aid to teachers and students, to indicate the requirements of the examination. It shows the basis on which Examiners were initially instructed to award marks. They do not indicate the details of the discussions that took place at an Examiners’ meeting before marking began. Any substantial changes to the mark scheme that arose from these discussions will be recorded in the published Report on the Examination. All Examiners are instructed that alternative correct answers and unexpected approaches in candidates’ scripts must be given marks that fairly reflect the relevant knowledge and skills demonstrated. Mark schemes must be read in conjunction with the question papers and the Report on the Examination. • CIE will not enter into discussion or correspondence in connection with these mark schemes.

CIE is publishing the mark schemes for the November 2005 question papers for most IGCSE and GCE Advanced Level and Advanced Subsidiary Level syllabuses and some Ordinary Level syllabuses.

2005

CAMBRIDGE INTERNATIONAL DIPLOMA Advanced Level

MARK SCHEME MAXIMUM MARK: 100

PAPER: 5242/A Office Administration (Communication and Task Management)

Page 1

Mark Scheme CAMBRIDGE INTERNATIONAL DIPLOMA – 2005

Syllabus 5242/A

Task 1 - 1.2, 1.3 - 28 marks TASKS TO BE DELEGATED (12 marks) JUNIOR ADMINISTRATOR Confirm re-arranged appointment for next Monday with dentist File documents now completed .. .. .. .. Photocopy extra papers for meeting .. .. .. SENIOR ADMINISTRATOR Prepare agenda from items received .. .. Key in report on Centralised Services .. .. Research statistical information to find yearly sales

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2 2 2

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2 2 2

REASON FOR EACH OF THE 4 REMAINING TASKS TO BE COMPLETED BY MRS LAU (16 marks) ACCEPT OTHER SUITABLE ANSWERS See staff regarding personal problem Staff who have personal problems and who have requested an appointment with their manager would not wish to discuss with others who may be junior to themselves .. .. .. .. .. .. .. Read papers for Health and Safety Meeting – Mrs Lau would be unable to delegate this task since she needs to know the contents of the paper in order to be able to take an active role in the meeting Attend retirement award – Mrs Lau would have received a personal invitation to attend this retirement ceremony which would be for senior personnel only

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4

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4

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4

Visit factory to see machine involved in Health and Safety accident – feedback will be given by Mrs Lau at the meeting held the next day and to do this properly Mrs Lau will need to have been to the scene of the accident ..

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4

TASK 2 – 2.2, 2.3, 2.4, 4.1 - 31 marks Prepare two open questions Mrs Lau could use when interviewing the team leader (8 marks)

ACCEPT ANY REASONABLE QUESTIONS Why do you think there is a problem between you and the junior administrator? How do you think you can resolve this personality clash between you and the junior administrator? .. .. .. .. .. .. .. .. 4

4

Give an example of an incident which happened in which you could not come to an amicable solution? .. .. .. .. ... .. .. .. 4

© University of Cambridge International Examinations 2005

Page 2

Mark Scheme CAMBRIDGE INTERNATIONAL DIPLOMA – 2005

Syllabus 5242/A

Prepare two open questions Mrs Lau could use when interviewing the junior administrator (8 marks)

ACCEPT ANY REASONABLE ANSWERS Why do you think there is a personality clash between your team leader and yourself? Give an example of a suggestion you made and how/why it was rejected? How do you think individual team members can make an...
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