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Flipkart Supply Chain Management

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Flipkart Supply Chain Management
Supply Chain Management

Introduction To Flipkart
• Founder-Sachin Bansal and
Binny Bansal
• Background- IIT Delhi and ex- Amazon
• Year-2007
• Investment-4 lacs
• Headquarters- Bangalore
• Human Capital- 13000 employees
• Current Valuation- 5$ Billion
• Investors- Tiger Global, Accel Partners and South
Africa‘s Naspers

Product Portfolio
• Books
• Movies
• Music
• Games
• Mobiles
• Cameras
• Computers
• Healthcare and Personal Products
• Home appliances and electronics
• Stationary
• Perfumes
• Toys and many more…

Product Offering
• Wide Range of products
• Over 15 million products
• With visit to transaction conversion
Rate of 6%

Ranking & Popularity
Website Ranking
• India rank-5
• World Rank-77

AFTER SALES SERRVICE
1. 30-DAY Money back guarantee
Unsatisfied
Calls/Connects
Product
Customer with flipkart returned customer service by logistics partners Replacement or money is returned in the account 2. E-WALLET Feature ( flipkart adds new dimensions to its operating cycle)
Loyal
Deposit
Use it for further
Customer
more money purchases 3. Reporting & Analytics
On the basis of your past
Behavioral purchase
4. Reviews

First to review

Schemes/ Discount/ Offers/
Recommendations are generated
Certified Buyer

Purchases and Procurement
Inventory Levels
+
Rare Ordered Product

Direct Procurement From
Companies
Credit period=14-30 days
Credit Limits= varies with products

1.Weekly
2.Monthly
3.One-time
4.Urgent

Distributors of these companies delivers the product in respective flipkart’s Ware house (as per requirement) Stocked in the warehouse and
Delivery Centers

Distributor Frame

in overall India

25 Warehouses -7 previously, other converted from delivery centre 60 Delivery Centers - 35 previously, others newly formed (aim to reduce the time of delivery)
YES
SUCCESS!!!
Customer
order

Checked in delivery centre inventory Automatic inventory check via Inventory management system

Delivery Time 1-2 Days
NO

Sent to logistics body

Checked in the
nearest
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